Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
1,121 reviews
Direct HearingSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Take advantage of the best prices, the best service and the best hearing aids money can buy. No “limited-time” offer is necessary for us to provide you with the best deal. Call today to save thousands on the world’s best hearing aids from Direct Hearing.
Direct Hearing (directhearing.com) has 1,121 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
Showing 885 reviews with 5 stars · Clear filters
I ordered the Phonak hearing aids and received them very quickly. My biggest complaint was that they were not programmed based upon my hearing test. In fact I thought they weren't working at all. After an initial session with an online advisor, we got that fixed. Seem to be working ok now but may need another tuneup
By Marshall V.
I was having issues with the charger while still under warranty. They send me a new charger at no cost. Great customer service!
By Cindy G.
Easy to order from and friendly service.
By Paul M.
I was nervous about buying such an expensive item online. What about the service? As soon as Cynthia started to talk I knew I had made the right decision. She rechecked my hearing online, made some adjustments and added some new features. Cynthia knows the product In great detail. She answered all my questions and some questions I didn't know I wanted to ask. She has a very easy, relaxed, comforting manner that put me at ease. Cynthia is a great asset to the team.
By Robert H.
I can hear good which I consider a great experience
By NANCY
Pricing, quick shipping, easy programming remotely, customer service has been very good answering all my questions and getting me paperwork for my insurance. Hearing is so much improved.
By Michael H.
Great customer service
By Dan G.
Efficient, responsive, effective, honest
By DR OSKAR DR W.
