Description of complaint: Average billing is a SCAM
Description of complaint: AVERAGE BILLING is a SCAM!!! The average billing program is a scam. The average billing their company provides is a deferred plan. If your bill is more than what they have so called average they defer it and you will owe it at later date or if you switch to another provider you know owe the deferred amount. My water company uses average billing and there is a set amount and if you go over then you pay the overage in the bill due, not defer it and expect payment later. On average my water bill is about 185.00 sometimes a little more but again it is added in the bill that is due. And it not an outrageous amount either. When I signed up for the average billing offer if I call it was an average of about 250. I have not paid an average bill of that amount since I signed up. My bills with the average was still over 300 plus dollars. I live in Texas and when the summer comes bills have 400 plus. They will tell you what your bill would be and deduct a few dollars as deferred. You pay the bill and they have the audacity to put the overage in a deferred account for the customer to pay at a later date. What is the point average billing , if in fact it is not? The customer is the one that is suffering, no matter what is done the customer is getting screwed over. On the bill it says this is something along the lines of this the amount that you gave saves and not need to pay. Now that I am switching to another company I now owe a deferred amount. How is that possible when I am n average billing. This needs to go to the team that created average
By YC