Direct EnergyReviews of directenergy.com

I've had this electric company for a while and over the past year things have gotten bad. So, we set up a move date and instead of actually following the guidelines that when we were supposed to move, they switched the electric count a whole month ahead of time and so we ended up paying a large fee with our apartments. For some reason, they did not update our address or even bother to contact us to confirm what they were doing. Now again, they turned on electric and started a payment plan in our old address with someone else paying the bill in our name. Instead of asking why we had electric services in two different cities. We got informed that in 30 days our electric should be set straight but I kind of feel like it's going to be messed up again because obviously they have no clue what they're doing.

I used Direct Energy as my 3rd party power supplier until I recently moved. I was shocked to just receive a Collection letter from Direct stating I owed them money because my Ulility had not paid them, even though my utility company stated I have a zero balance. I have spent countless hours on the phone attempting to get accountablity for this alleged unpaid bill that Direct states goes back to Nov.-Dec of last year. In keeping with their business model for falsely sending me to collections, their best written explanation was, "since I never received an invoice, they're writing it off!!! HUH, what??? Talk about reinventing the truth, they NEVER billed me as a 3rd party supply customer, they always directly billed my utility company. There aughta' be a law against their scorched earth disrespect for customers. So, to follow up...I reported them to my state PUC for their shoot from the hip actions, who forced Direct Energy to admit they accidently omitted submitting 1 monthly supply side statement to my Utility company last winter, and despite their sloppy accounting, they decided the best solution was to randomly send me to a Collection agency for $35. I've NEVER not paid a bill on time, in full or received a collection co. bill in my 72 years! After forcing them to do so, I've gotten an insincere letter of apology for the mistake they made, and although I trust them as far as I can throw them, also written acknowledgement from them and Torres that this innacurate, yet damaging information has been deleted from their accounts. Their ruthless actions and lack of accountability have caused great distress, and although I immediately paid the bill, if it hadn't happened to me, I would never believe that such a large corporation could be so imcompetent.

I was a good customer for 3 years had to cancel due to move out of province payed my final bill then got another one for 92 bucks tried to talk to them about it but they just put me on hold until I went away Dale Edmunds

They give you a really good rate to sign up and when you receive your first bill, it is double what they tell. When calling customer service, they said sorry we can't do anything about. After canceling my service one month in, they still charge me $150 cancellation fee!!! DO NOT USE Direct Energy!!

A complete scam of a company. They scammed me into their services. Their Walmart representative assured me over and over again that I would not be signing up for their services and this was only for me to take advantage of a deal they had. After disputing this FOR MONTHS with Direct Energy, they admitted to knowing about this scam but still insist on charging me. I will never ever use Direct Energy and will scream it from the rooftops on the scam that this company is.

I guess they hire these unlucky low wage minorities to do their dirty work and go door-to-door with this script: "You pay your AEP bill online or by mail? Can you check your bill to make sure you're not getting a surcharge?" Guy didn't even tell me who he works for until I finally asked him. I'm not stupid. I know these energy wholesalers' con game and when I said to him before slamming the door, "I'm good", he fired off like rote ready reply "Yeah you good, bro?" Right. His south central L.A. attitude reared its head all of a sudden when he saw I wasn't buying what he's selling. He seemed ready for that cold reception. He seemed well-practiced with my reaction. Go figure.

Said they were sent by PECO to correct a billing error and needed my info to do that. Pure bull. and highly obnoxious guy. This scam needs to be stopped, and the company should be prosecuted for fraud!!!

They will take any chance they have to get every dollar they can put of you please please please for the sake of everyone in your household DO NOT USE DIRECT ENERGY