Direct Auto InsuranceReviews of directauto.com

The customer service is BAD. They will transfer you to the Spanish speaking menu just to keep from getting a bad review. They get "smart" with you. Thank God I have never had to file a claim. I could only imagine how I'd be treated.

Expensive. Expensive. Expensive. I switched to progressive and pay $130 for insurance a month, where as Direct charged $220 a month. Then, when I tried to cancel my coverage, they tagged on a $50 cancellation fee, and a balance for $193 as well, keep in mind in all of this, I own a 2008 Honda Civic, no financing, and one accident 3 years ago. Also a full time student. Highly do not recommend, do yourself a favor and go somewhere else.

I wouldn't recommend any one to get this insurance i was paying about $200 a month and had property protection and they still would not accept my claim or fix my car worst insurance I ever had go with any other insurance besides theses people look at all there bad ratings

This is one of the WORST insurance companies to get insurance from.They lie on the quotes then charge a bigger amount when the payments due.They take almost two months to begin to resolve a claim.You can never speak to anyone cause they are NEVER available AFTER you file the claim but ONLY then!They also charge you a cancelation fee to end your policy.

These people call me 20 times a day harassing me. They are terrible. People have no respect for my sleep. I asked him over and over and over a quick calling me, but they won’t stop listening to me. Don’t use this because they don’t have any respect for people and their privacy.

The absolute WORST insurance company on God's green earth. Even if you have auto payments setup (which I have, the WHOLE TIME), they will randomly just stop taking your payments out, then wait until your coverage lapses , and THEN let your know that it is canceled and then charge you a completely INSANE amount of money (3x my premium, and this has happened TWICE NOW) to reinstate it. Each time I have gone in their useless app, made sure it was on auto pay and called their Indian support number to tell them to make SURE it is on auto pay this time. Each and every time "oh yes sir Mr hunta, it is on da autopsy, I see it rite here, you are all good Mr hunta, no worries buddi". Guess what, a few months go by and we are right back here again. I'm canceling their useless coverage before, God forbid, I ever actually need it for something. DO NOT USE DIRECT!!!!!! I can NOT stress this enough. Unless you want to get continually ripped off, over and over, and have zero recourse for it, then go for it. Otherwise, spend a few more dollars and deal with a real insurance company who's app works, who has US based support, and who aren't criminals. Trust me, you'll be FAR better off.

Worst ever. A tree fell on my truck and they did not want to pay anything because my daughter was not on our insurance. She doesn’t even drive yet no license. We pay all this money for insurance and get ripped off. Definitely switching to someone else.

Bunch of rip off artists. All they care about is how much money they can get from you while you have a policy and keep stealing from you when you cancel it. DO NOT USE THEM!! FIND SOMEONE ELSE!!