Does not deliver product
Does not deliver product, support does not answer or provide refund. Have had to escalate claim with paypal waiting for their answer.
By Kalle K.
Friday, November 6, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
109 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Get Full Version PC Game Downloads - Why drive to the store or wait for shipping when you can download games straight to your PC now at D2D!
Direct2Drive (direct2drive.com) has 109 customer reviews on The Fair Hearing, with an average rating of 2.0 out of 5.
109 approved reviews, newest moderated first
Does not deliver product, support does not answer or provide refund. Have had to escalate claim with paypal waiting for their answer.
By Kalle K.
Purchased a key at what seemed like a good price. The Steam key they provide is invalid. Opening a ticket with the site results in getting no reply. Reporting to them on social media results in them saying that they'll communicate with me in the future. That future has not yet arrived. Do not buy from Direct2Drive, if you really wish to give away money for nothing in return then give it to a charity instead.
By Jose
invalid key , not refund , fake sale. no assistence . now opened dispute on Paypal...
By FRAUSS 7.
I got an invalid key, wrote support but never received an answer. I have not received any refund yet. So far, everything is wrong
By Ruben
Received an invalid key for a game. No response from the customer support, except for an automated reply that tried to shift the blame. According to their reddit account, the pricing and invalid keys were sent out due to a technical glitch, and the keys were supposedly "test keys" for a new system that aren't usable anywhere. Whoever is behind the reddit account also said they would "look into" issuing refunds. What is there to look into? People received invalid keys so the refunds should be immediate and a given. Shady, scammy site, avoid like the plague. Edit: After a week of complete radio silence escalated the issue on Paypal and finally got my money back. This was the first and the last time I will have dealt with this joke of a company.
By Pippa
Really poor. Key did not work on steam. Price of game was very low but i suspect it was an attempt to get web traffic. Customer service automated rubbish. Paypal refund will take a while now.
By Sean S.
Scam, invalid keys and no refund
By Javichuck
I bought a game from Direct2Drive because they were offering it at a great price. Unfortunately, the Steam key they gave me cannot be activated. After sending a message about this error to their support staff, all I got was an automated reply. I still haven't gotten a working game key or even a refund. Needless to say, this was the first and last time I'll ever use Direct2Drive. Avoid this store at all costs.
By Nay