AsdadirectReviews of direct.asda.com

I have at least 2 deliveries per week from asda groceries online and found out today that you can only earn vouchers from compare prices guarantee with 10 orders per month. hence the more money you spend with them the more you are penalized.

The online grocery shopping customer service is disappointing. After more than a week of no delivery of my order and calling every day to speak either to customer service or the store itself, I was offered a 5 quid voucher for my inconvenience.......completely disappointing and changing supermarket immediately!!!

I ordered some garden furniture and chose a delivery date and had to pay an extra £15 for the date I wanted this delivered on. It was all good until the day before the scheduled delivery date, where they point me to an external website to track delivery, with the note "The carrier will contact you up to 48hrs before your chosen delivery date, to advise an estimated 4hr window for delivery". Having received no delivery or contact, I call up the carrier and they say that they have no delivery for me. Upon contacting ASDA, they said that they have dispatched the order to the carrier on the delivery date and that my delivery should be in 2 days after the "named delivery date". I then requested to speak to the manager and they refused to put me through to the manager saying that the manager has important work (which means that customer service for them is not important). The Customer Service agent refused to tell me her name. As of today, I am still waiting delivery for something that I paid for to be delivered on a particular date. Wonder if ASDA really care about customer service. Having read other reviews, is there anyway that ASDA can be made accountable ? My corner shop gives me better Customer Service, but then it ain't that tough to beat ASDA on customer service. I had to rate them as 1 star, since this site does not let me do anything less than a star in rating. Lesson Learnt : Stay away from ASDA like plague.

18th April ordered a coffee table online which was showing as in stock and available for delivery. Then received an email to say it would be delivered on 28th. On 27th online tracking said it had not been despatched and then an email to say it wouldn't be delivered as promised but would be delivered within 48 hours. After yet more conflicting emails it was eventually delivered on 11th May!! and on opening the package was badly damaged. Collection arranged for 18th May but the refund has still not been made and on enquiring via customer service today was told "I've contacted our supplier, and the item has not yet been received. As soon as the product is received we'll process your refund.". So 8 days after they collected it they say they have not received it and no refund. Whilst this fiasco was ongoing I saw the exact same table at Wayfair.co.uk. It was £24 more than at Asda but it arrived within 3 days and in perfect condition.

Asda have such poor product quality and useless customer service. If your product arrives damaged, like my parasol did, then you will spend hours calling them to arrange for a courier to pick up (they rarely come when they say). In my case instead of a refund they sent me another defective product that someone else had returned that was even more damaged that the first. You get what you pay for so don't be tempted by the cheap prices. Asda should stick to selling food in a supermarket, they are fairly competent at that but shocking at running a mail order company.

I ordered sofabed online on 16.1.15...delivery proposed for 6th march. no sofabed by 20.3.15 despite numerous calls. Told it was 'lost' and asda direct were investigating. told i would get refund and order is cancelled. Ordered another sofabed from Argos with delivery on 1.5.15... No refund received to date but yesterday awful arrow courier arrived and were ruxe to my kum and made her sign for sofabed (she thought argos order was early). At no time ftom 20th march did i get communication regarding this. raging..and sitting with2 sofabeds and waiting on their mucky, dusty sofabed to be collected. I am raging and frustrated... courier damaged my frint door and my room walls have been dirtied. dont use them!!!!!!!

bought product for £400, delivered by ArrowXL. Wrong item but courier demanded it had left on door step as an asda problem. Asda offered to replace item if would pay £20 extra postage costs, otherwise have to wait 15 days for collection and then a refund and only then resend right item, if in stock. Then advised must re-buy online for 400£, and wait 20 days for a refund, but there is a risk that may not refund as Asda rarely refund ..........shocking and no help at customer services, just shrug shoulders and said hard luch

I wish I had seen these reviews before. I bought an item from Asda Direct as the item I wanted I could only buy from them as it was an Asda exclusive, and where I live has no Asda so online was the only way to go. Asda is a well respected and big company so I honestly didn't think I would have any issues, wrong. I paid for my item and the exspensive postage costs via paypal, I was sent an email confirming my order and was given a delivery date. After a few days I became concerned as my item still hadn't been sent, I contacted them to be told that my item had been out of stock but was now back in stock and would be sent the following day. When I bought the item nowhere did it state it was out of stock, and why did they take my money?! I received a dispatch confirmation the next day and happily waited for my item. I was told the courier would ring me 48 hours after dispatch to confirm delivery. Days pass, no phone call and no delivery, I signed into my Asda account and saw the status was delivered! Nothing had been delivered at all! I was given a track delivery link in the dispatch email but it didn't work, just opened up a blank page! I contacted them and it took 24 hours before I received an email back, I was told the item was still in transit, again days pass no delivery, I was angry at this point and sent another email and shortly after I received a call from their customer service team all the way in South Africa (what?!) the lady assured me my item would come within the next two days, I belived her, surprise surprise, my item still didn't turn up. It's been nearly 2 weeks and still no delivery, Luckily I have managed to buy the item via ebay and Asda have refunded me, thankfully and they sent me a £3 e-voucher but I shan't use this company online again, and after reading all these bad reviews, it seems I'm not the only one who's had these issues, stick to instore shopping at Asda! Avoid!