I never got my shipment and I will…
I never got my shipment and I will never get anything from them online
By roscoe S.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
13,721 reviews
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For any queries relating to perfume, make-up or skincare, please contact Parfums Christian Dior customer services. Our Dior ambassadors in Customer Relations will be delighted to give you personalized advice and to answer your questions from Monday to Saturday 9AM-9PM (east coast) / 9AM-6PM (west coast) by calling 877-903-4671 or by email at: [email protected] .
Dior US (dior-us.com) has 13,721 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
Showing 1,546 reviews with 1 star · Clear filters
I never got my shipment and I will never get anything from them online
By roscoe S.
Didnt send the gift and the cream is diffrent
By Ashirova G.
Horrible customer service
By Whatever
I bought twice at your website, but both were poor experience. The first time you mailed my package to Florida and then to Michigan. When it arrived, I was out of country. This time is the second time, my package returned to sender automatically. I don’t know what happened and no one tell me the reason. I contact you twice and only one reply to me, when I reply to her, she’s missing. I just want those two products not the refund, unfortunately no one help me!!!
By Sun L.
unable to process payment, need to refresh multiple times
By Alice
Ordered first, but after some days, it said my order is out of stock. Just wasting my time.
By ZH
Contacted a rep about missing samples in my order, they said they will let me know if there was more in a day via email but I never got a response back.
By Zhu Yan L.
Please see my previous 2 emails.
By larson T.