My product never arrived
My product never arrived. They gave me a shipping notice with an inaccurate tracking number. I sent an email asking for a refund or new shipment. Still waiting.
By MEC
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
13,721 reviews
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For any queries relating to perfume, make-up or skincare, please contact Parfums Christian Dior customer services. Our Dior ambassadors in Customer Relations will be delighted to give you personalized advice and to answer your questions from Monday to Saturday 9AM-9PM (east coast) / 9AM-6PM (west coast) by calling 877-903-4671 or by email at: [email protected] .
Dior US (dior-us.com) has 13,721 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
Showing 1,546 reviews with 1 star · Clear filters
My product never arrived. They gave me a shipping notice with an inaccurate tracking number. I sent an email asking for a refund or new shipment. Still waiting.
By MEC
Horrible. Absolutely terrible.
By Mainor T.
I ordered a lipstick from you and received an empty box. I called customer service and they asked me to take pictures of the box, which i did. i emailed those pictures. i have not received a new lipstick or a refund for $40!!!! I received no reply
By barnes G.
Dior website kept dumping my order. Finally it went through, but erroneously, charging me for 4 identical orders. I called immediately and was told 3 of the 4 incorrect orders would be cancelled and I would be credited. Today, 4 identical orders arrived at my doorstep and my cc was charged 4 times. If the customer service piece had worked, I would be very happy with my beautifully presented single lipgloss.
By MerryRower
Horrible experience Got charge twice for one order problem still not fixed
By Richman N.
You sent and charged me for two items, when I only ordered one. How do I return.
By Marilynnn
Never received the shipment . Can’t find any customer service.
By Williams C.
I never received my package. I don't even know if a replacement was ever sent after contacting customer service.
By Birch D.