Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
13,721 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
For any queries relating to perfume, make-up or skincare, please contact Parfums Christian Dior customer services. Our Dior ambassadors in Customer Relations will be delighted to give you personalized advice and to answer your questions from Monday to Saturday 9AM-9PM (east coast) / 9AM-6PM (west coast) by calling 877-903-4671 or by email at: [email protected] .
Dior US (dior-us.com) has 13,721 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
Showing 515 reviews with 3 stars · Clear filters
First off, UPS lost my package. Of course it was an act of God to even get it considering it's UPS we're talking about. Then, when I tried to contact Dior, there was literally no one ever there to answer. I sent several emails and never got replies. I made several phone calls and left voice messages but never received a call back until the day after at least. Terrible response time. These things need to be handled in a more timely manner.
By Nicole S.
Would love to rate but do not have product yet...
By Christine P.
standard delivery is very slow, took almost 10 days. Product is great.
By Customer
I purchased the Eau Savage and it smells nice but wore off quickly. When I purchased the matching deodorant, they required that I pick two sample products which I did. I ended up really liking Dior Homme Eau and purchased a bottle. I asked about a sample of two other fragrances and they said they wouldn't send them but I could find a distributor and try it there but the distributor didn't have the fragrances I wanted to try. I replied to customer service explaining that I would be willing to pay for the products but they never replied to my email. I think this is very poor customer service and it makes me not want to do business with them.
By BB
The 2 complementary its were missing in the package which i like to test so i can buy.
By Leo
My ire arises from the fact that Dior said that item would be shipped in two days. As I was leaving town, that would've worked, so I paid the extra fee. I ordered on the 30th, it came on the 4th. Amazon has spoiled us into believing two days is two days - even two business days.
By CustomerJudith
The package and product were all very nice. I like the gift wrapping and the little card where your can write your own message. However, it was indicated with complimentary shipping but when I was checking out a 13 dollar shipping fee was automatically added. Since the Sephora here do not sell Dior Homme skin care products, I had to made the purchase online with the excessive shipping fee
By RachelC
The free perfume samples were either empty or dried up. I hope the mascara isn't as old!
By Customer D. W.
