Dior USReviews of dior-us.com

Best cushion !

The package is awesome, the quality of the product 5 stars. But I had so much trouble with ordering the products! Five times I tried to place the order but every time my cards were declined, but not because I did not have founds on them, because I put wrong billing address, and what is interesting is that, I called to customer service and only after 3rd time talking to different people someone told me that billing should be same as on the card I’m using. My second concern is that after my card went through, my order were canceled again and again, any other person would say I’m not ordering their stuff then, but I really wanted the items. So I called three more times, ladies on the phone were nice, but they were saying that they can not do anything because this is another department that canceling the orders. Last time when I called I asked for the manager, and only after that lady on the phone said that she will place my order and put the note to let my order through !!!

In perfect condition when arrived. Enjoyed the presentation. Will order again!

Everything was fine and worked well on-line. But for a small bottle of nail polish which should have been shipped in a padded envelope, I got two large boxes and a bunch of tissue. Way too much packaging.

Easy ordering, quick shipping, nice presentation, a little pricey, BUT, the same price as in the department stores.

The samples could have been of the same size as in store. A little disappointing

Overall, great experience. Shipping is a little slow. And I think the packaging is a little too much. I bought one mascara and it came in a double box that's 5x the size. Maybe something smaller and earth friendly would be better.

Great service. I wish their products weren’t so pricey or they should offer special sales once in awhile.