I expected my order to be gift rapped…
I expected my order to be gift rapped since I had clicked on “gift wrap couture” but my items were lose in the box. Had to go out of my way to find a box that fit the item I had ordered.
By Laura
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
13,721 reviews
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For any queries relating to perfume, make-up or skincare, please contact Parfums Christian Dior customer services. Our Dior ambassadors in Customer Relations will be delighted to give you personalized advice and to answer your questions from Monday to Saturday 9AM-9PM (east coast) / 9AM-6PM (west coast) by calling 877-903-4671 or by email at: [email protected] .
Dior US (dior-us.com) has 13,721 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
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I expected my order to be gift rapped since I had clicked on “gift wrap couture” but my items were lose in the box. Had to go out of my way to find a box that fit the item I had ordered.
By Laura
My package was not wrapped in a Dior box like it says on the website. Super disappointing. My order is instead being thrown into a box. They did not even put a single effort to organize it nicely. I would rather spend my money on Chanel / Louis Vuitton.
By Sandra D.
I received my package and to my unpleasant surprise I found my purchase open. I would expect the item to be shipped unopened and somewhat wrapped around. Very disappointed.
By Olga
not good because the item came damaged
By lam M.
It’s been nearly 2 weeks and I haven’t receive my order.
By thompson K.
Have not received it
By vonahlefeld T.
Terrible. Birthday gift was not gift wrapped or even in a Dior box! Items thrown in box and the order # was on the envelope. Poor taste
By Renita H.
The invoice included 1 couture giftwrap but Everything was packed in just a regular shipping box
By Dang S.