Dior USReviews of dior-us.com

I had to email this brand 3 times and call them once over a week and a half period to even make sure my product was on the way since I never received a confirmation email.

My order was cancelled twice. First because I was using my foreign credit card, and you did not send me any email telling that. I had to send an email to customer support and after that I knew the reason. Then 2 days before the arrival of my purchased items you cancelled the order. I understand that you take the money only when the items are delivered. In my case my US credit card was lost and was replaced, you should take the money once the order leave your warehouse and/or contact the client if something happens with the payment so we can have the opportunity to give another US card. I was really disappointed with the situation. You might have a call center.

Love Dior! Packaging is amazing. The lipstick was over priced for a stain. Not what I wanted.

I don't like that they deleted my orders when I already bought products from them. Also they replied me after many days, saying I should enroll into a 3d card security system that I don't even know what is it. I never heard of this before and I used my cards everywhere without any problems, So they should find another method and not deleting orders like that.

I ordered 4 lipsticks from Dior.com - who cancelled the order because they wouldn't ship to my P O Box. Immediately ordered the same from Nordstrom, who gladly delivered the same lipsticks to the P O Box!!!

My order did not arrive. I contacted Dior, it took them one week to back to me saying it will take another 10 business days to "investigate". It's been one month since I bought a perfume and have not received.

I purchased a fragrance on the website and it was not in the box. The customer service agent would not send out another and was very disrespectful, saying the box was the same weight at delivery as it was when it left. UPS does not weigh packages at delivery so how would she know that? She said she needed to open an investigation with UPS to come to my house and inspect the package and it was up to UPS to make a determination. Terrible customer service. Will not buy from Dior in the future. The agent I spoke with also said I could not speak to her manager and would not transfer me.

Orders are always been cancelled