I lost my package and still haven't…
I lost my package and still haven't heard anything yet. called twice to file the claim.
By Customer
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
13,721 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
For any queries relating to perfume, make-up or skincare, please contact Parfums Christian Dior customer services. Our Dior ambassadors in Customer Relations will be delighted to give you personalized advice and to answer your questions from Monday to Saturday 9AM-9PM (east coast) / 9AM-6PM (west coast) by calling 877-903-4671 or by email at: [email protected] .
Dior US (dior-us.com) has 13,721 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
Showing 463 reviews with 2 stars · Clear filters
I lost my package and still haven't heard anything yet. called twice to file the claim.
By Customer
Tattoo lipstick does not last ten hours.
By Tracy B.
My highlighter pallet came broken in mail and when I tried to contact customer service their is no way no email and phone number didn’t work it’s disappointing to spend so much and get broken makeup
By Alina L.
I paid extra for 2nd day delivery, and it took even LONGER than that, and the courier service, UPS, was very inefficient, and lied about attempted deliveries. I highly suggest switching to a completely new delivery service. The samples I chose in my order were not the ones I recieved, and the makeup I ordered had a really bad leaking problem. I returned everything I purchased because of this awful experience. I will never shop on Dior.com ever again.
By Rolly R.
This is my first experience with Dior and I will never purchase from Dior again. My desire to have tried Dior was driven by my love and respect of Peter Philips. I was humbled by his crave for diversity since he created Perfection Lumiere foundation for Chanel. Dior’s experience was horrible. It took customer service two weeks to respond and Dior does not send return labels. No thanks.
By Customer
I am giving two stars because the product was not as advertised. The cost was $30 and was not any better than a comparable item at Wal-Mart that was under $6.
By Anna L.
Color on outside of lipstick tube DID NOT MATCH color of lipstick.
By Customer
the lipstick is pink, not the natural I had ordered it does not stay on after about 2 hours, though advertised as a tattoo type it did come speedily
By CustomerDiane L.