Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
13,721 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
For any queries relating to perfume, make-up or skincare, please contact Parfums Christian Dior customer services. Our Dior ambassadors in Customer Relations will be delighted to give you personalized advice and to answer your questions from Monday to Saturday 9AM-9PM (east coast) / 9AM-6PM (west coast) by calling 877-903-4671 or by email at: [email protected] .
Dior US (dior-us.com) has 13,721 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
Showing 515 reviews with 3 stars · Clear filters
The web site was not user friendly, and quite obsolete and not easy to search at all.. Delivery time takes several days. I am a fan of Dior for decades, but honestly the site should be developed by the people familiar with the America market.
By Win C.
I didn't get any kind of tracking or notification that the package is shipped or not, disappointed at your process.
By Kao Bonnie M.
Product and Logistic 5 star, order processing and website user friendly 1 star.
By NNsj
wares off too quickly
By Tia
Didn't receive confirmation email. Took a very long time to solve issue with customer service however service operator was very courteous. Package also took longer than expected to arrive.
By Zvolensky T.
My foundation exploded in the packaging.
By Delmonico M.
I saw your refund policy, i cannot believe that you do not refund the shipping fee if the items will be returned. Lots of brands do refund though.
By GU A.
Ordered with overnight shipping and the package showed up 5 days late and it was a gift.
By Brett G.
