Dior USReviews of dior-us.com

I ordered almost $400 worth of stuff and lost package did not get heard anything from you guys .after spending this much money still waiting for my products I don’t know if I get it or not one of the worst experience of my online shopping.

It was supposed to come 08/24/20. I haven't received my purchase yet.

I placed an order on your Christian Dior website. It kept breaking down. When it finally started working again, the wrong billing and shipping address somehow appeared, It wasn't until I received my invoice via email that I caught the mixup right away. Immediately I contacted Dior fragrance however, still unable to get my money. So they basically used oId information from previous orders, Then shipped it out to my OLD ADDRESS WHICH IS 2 HOURS FROM ME!! When this order which again was a bday gift should have been delivered to the SHIPPING address I manually put in. I was given the complete run around constantly :/ I then decided to go ahead & place a redo order on my other credit card then opted for overnight shipping & She STILL didn't Receive till 3 days later O_o ... It was a birthday gift, so it ended up coming late when I ordered early & paid for Express shipping!! I was lied too, still getting the complete run around from Management on down so as of today still waiting for my refund. They have received their 1st package sent to wrong address back..still no refund. They never apologized, they never even offered me a discount on my next order, nothing!! I LOVE DIOR & CONSIDER MYSELF A Dior ENTHUSIAST 😎 I have the purses, shoes, & clothing, even down to the perfume and mascara! Normally, I would go to the store in Beverly Hills, however due to Covid-19 crisis, I was forced to do this online & it's still a complete nightmare!!

I ordered an item that didn't make it to my house because of UPS service disruption. The item was midway returning to Dior when I called Dior and asked if they could send me the item since it was a gift and needed it right away. They told me they couldn't even though they verified I didn't get the package. I then asked for a refund and they refused saying they needed the package back in their warehouse. Such an atrocious way to treat customers. I went ahead and spent my money elsewhere. Customers have options, and there are plenty of luxury retailers out there. I will never purchase anything from Dior ever again!

Why should you return my order

My product arrived broken. Dior refuses to replace it until they conduct an investigation with UPS. This makes me feel as though their money and time is more important than mine. They won't even issue a refund if I wanted one until the "investigation" is complete. All I wanted was two nice eyeshadow palettes and instead Dior is holding my money hostage and I had the privilege of going to UPS to drop off the products to return during a pandemic. Their customer service repeats the same unhelpful script over and over again. Any other company would have sent my replacements as soon as I sent a photo of the damaged product. This is unacceptable for a luxury brand and it is unlikely I will ever shop directly from Dior again.

Bad experience

Was never able to track my order, reached out to customer service and they never got back to me