Very slow
Compared to other online dealers, your time to ship was very long.
By Carnes L.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
13,721 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
For any queries relating to perfume, make-up or skincare, please contact Parfums Christian Dior customer services. Our Dior ambassadors in Customer Relations will be delighted to give you personalized advice and to answer your questions from Monday to Saturday 9AM-9PM (east coast) / 9AM-6PM (west coast) by calling 877-903-4671 or by email at: [email protected] .
Dior US (dior-us.com) has 13,721 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
Showing 463 reviews with 2 stars · Clear filters
Compared to other online dealers, your time to ship was very long.
By Carnes L.
I paid for the 2nd day shipping. I get the deliveries are delayed due to circumstances beyond your control. But I would appreciate my expedited shipping cost refunded. Michelle
By Michelle M.
Wait time for delivery is waaay too long.
By Syarova S.
My order took 19 days to arrive. It was supposed to be gift wrapped and it was not, and the box arrived smashed. I understand that Covid-19 is causing delays across the board, but I was surprised that it took so long to get a bottle of cologne and was disappointed that it arrived late for the birthday it was for AND was not gift wrapped as promised.
By Bashford M.
Ordered my foundation weeks ago , still haven’t gotten it !! Find it ridiculous how I can spend so much money on something & get the poorest service .
By Perez P.
I ordered 2 of an item and received only 1 with no indication that the other was on its way in another shipment,.
By Gore S.
They need to improve their packaging, as item was recieved damaged. Poor service.
By Failla Z.
Took two weeks to ship. Even when I inquired, no update other than that it was in progress. No ETA. When package arrived, it was unnecessarily in a box 18 times the size of the product (a nail polish).
By Kidd Fisher A.