Dior USReviews of dior-us.com

You will better off ordering from Macy's,Dillard's....or any other big retailer than ordering from Dior.com Bad service, poor follow up if you encounter an issue with your order. I had a terrible customer experience!

I received a very polite call 10 days after I made the purchase telling me it is not available. While I really appreciate the call, you have to wonder how it was not known it was unavailable when I put in the order.

My ordered 270452 was cancelled without any information to me. I was expecting my order and then I called customer services on Tuesday apr 26 at 0330pm no body pick up my called so I left message for call me back. Nobody didn't reply me back until 1200pm April 27 so I called them back one of representative response my called then she said that my order was auto cancelled I asked her why my order was cancelled without any information she just said that security reason and sorry for that.

I was so exited when I saw that I was able to purchase Diorisimo from your website.cits one of my favorite perfume ever. I made my purchase and the expected date to receive the product was scheduled to be deliver on 4/25. About 5-7 days after I purchased the perfume, I received an email from your company that my credit card was refunded. There were no emails with an explanation of why the item was not delivered.

I put a order on 04/08/2016, been processing for 10+ days and cancelled for no reason. They even didn't sent me a email to inform mw that the order has been cancelled!

Ordered a lip stick, never receive a "shipped" email. Waited one week, checked my account, said the order was "processing". Waited another week, the person I sent this lipstick to, said she didn't receive anything. Then I checked my account again, shows the order was cancelled. No email, no text, just cancelled without any notice. and she is leaving in 3 days. no time to get her another one. about the online account: only shows order number, date, status. can't check what's in the order or payment method. I don't even know if the order is cancelled because of my credit card or they don't have it in stock. The most ridiculous thing is, two days after the package should be delivered (which they didn't ship), Dior send me this email, wanted my opinion. LOL. LOL. LOL. THE FIRST AND WORST EXPERIENCE AT DIOR. NEVER COME BACK AGAIN.

Very bad experience

This was one of the most horrible online services I have ever faced. The customer service are extremely rude. They never replied to any of my emails or phones calls. And when I received a replied it was from Dior in France. Dior USA has the worse customer service. After the people in Dior France replied to me and sent my email to the people in USA Dior they replied and told me that they will cancel my order. There wasn't even an apology. I am extremely disappointed with the service I will never buy from Dior.com because of this bad service that I have faced