Horrible
Ordered a product that was available for them to tell me three days later that it was not. Never again.
By Customer
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
13,721 reviews
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For any queries relating to perfume, make-up or skincare, please contact Parfums Christian Dior customer services. Our Dior ambassadors in Customer Relations will be delighted to give you personalized advice and to answer your questions from Monday to Saturday 9AM-9PM (east coast) / 9AM-6PM (west coast) by calling 877-903-4671 or by email at: [email protected] .
Dior US (dior-us.com) has 13,721 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
Showing 1,546 reviews with 1 star · Clear filters
Ordered a product that was available for them to tell me three days later that it was not. Never again.
By Customer
I buyed the christmas gift. Placed order and recibed the confirmation. And few hours after recibed another email. The product its out stock. And may money its frozen in my bank one week.
By Juan
I ordered a Christmas gift online several weeks before Christmas. The order was cancelled a week later. I emailed and called customer service several times. It took them 4 days to respond. I will never order from their website again! BEWARE!!!
By Customer
Stock not avail; there was no contact from Dior about stock not being available before Christmas...bad bad bad service was waiting for nothing had to go out on Christmas day and buy something else
By BL
Why did you cancel my order?
By Customer I.
Disappointed to say the least. Giving a vague answer about why a order was cancelled twice for no reason is not acceptable. Sent several emails requesting a manager to call me I guess that was too much to ask for.
By Ysel
Placed an order on 12-2-16. Have not received either a shipping confirmation or product. Have tried to contact them with no success! Totally unreliable!!
By Customer Joyce T.
I have experience one of my worst experience from dior.com. I bought some stuff and that's damaged. I tried to dior.com on emails and calls several times but no one bothers on their customer service to pick up calls or reply to an email. I have to leave for my holidays and courier company refuses to ship in that condition. Eventually, when I discarded my stuff after 3 days, they came up to my place to pick up the damage stuff which I discarded because i have to leave and i have kids at my place so I can't place the broken bottle in that form at my place. Last, but not the least I have losted my whole money. I will never buy from dior.com again.
By Customer