The order was cancelled because I have …
The order was cancelled because I have a PO Box. I was very disgusted.
By Customer
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
13,721 reviews
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For any queries relating to perfume, make-up or skincare, please contact Parfums Christian Dior customer services. Our Dior ambassadors in Customer Relations will be delighted to give you personalized advice and to answer your questions from Monday to Saturday 9AM-9PM (east coast) / 9AM-6PM (west coast) by calling 877-903-4671 or by email at: [email protected] .
Dior US (dior-us.com) has 13,721 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
Showing 1,546 reviews with 1 star · Clear filters
The order was cancelled because I have a PO Box. I was very disgusted.
By Customer
Order accepted online. Then a couple of days later received an email that item is not in stock.
By Elena G.
I wasn’t able to complete my purchase. I completed my order twice, but both times, a few hours after checking out, the order was cancelled by Dior. I called customer service and all they could say was that “their computer system is very sensitive”. Whatever that means, I don’t know, but I wasn’t able to use their website effectively.
By Customer
close my order for no reason. I has been waiting for 2-3weeks, There is no notice, no explain, and I just waiting like a fool. Then I check for The bank account, There is no refund durning that time until I understand myself. Bad experience in your website
By Customer
Cancelled my first order with strange reason after i made order four days,and when I called the phone and asked the order ,they didn't have a good service
By Nova
The worst experience ever. I order twice and my orders were cancelled and in everytime I need to wait 5 business days to get my refund back. Just improve your website and hair the right company for it.
By Customer
It is impossible to purchase any make up online because you’re a fraud alerts are so stringent. You need to change that immediately my order was canceled just the other day for no apparent reason. If you want my business you will fix the problem immediately I just purchased Dior make up elsewhere.
By Jinann H.
I have yet to receive my items and they have been lost at ups for 5 days and no one will give me an answer. Very frustrated
By Louise S.