I’m waiting to get my shipment…
I’m waiting to get my shipment information? Where is my order now I don’t know anything about it
By Customer
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
13,721 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
For any queries relating to perfume, make-up or skincare, please contact Parfums Christian Dior customer services. Our Dior ambassadors in Customer Relations will be delighted to give you personalized advice and to answer your questions from Monday to Saturday 9AM-9PM (east coast) / 9AM-6PM (west coast) by calling 877-903-4671 or by email at: [email protected] .
Dior US (dior-us.com) has 13,721 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
Showing 1,546 reviews with 1 star · Clear filters
I’m waiting to get my shipment information? Where is my order now I don’t know anything about it
By Customer
I ordered makeup online. A week or so went by with no communication via email and then my card was charged. After another period time I received an email that said my order was cancel with no explanation of why. My card was then credited. I still have no idea why my order was not completed. Sadly, I love this makeup and would have loved to have it. The communication was just really poor.
By Jo Ellen M.
I tried to buy miss dior 3.4oz several times but cancelled because unknown reason. My card was not problem at all (because I bought tons of items from Chanel and Amazon, ebay, Clarins etc,) Only Dior online made the trouble. So uncomfortable.
By Customer
I can not buy anything online
By Laura S.
I couldn't purchase.
By Customer
i never got my stuff. it’s been a month
By tamara B.
The shipping experience was awful. The representative on the phone was not helpful at all
By Arslan C.
For this to be such a high quality brand, they have one of the worst return policies. 30 days is ridiculous
By Customer