Didn’t receive my gift box
Didn’t receive my gift box
By Zhao M.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
13,721 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
For any queries relating to perfume, make-up or skincare, please contact Parfums Christian Dior customer services. Our Dior ambassadors in Customer Relations will be delighted to give you personalized advice and to answer your questions from Monday to Saturday 9AM-9PM (east coast) / 9AM-6PM (west coast) by calling 877-903-4671 or by email at: [email protected] .
Dior US (dior-us.com) has 13,721 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
Showing 515 reviews with 3 stars · Clear filters
Didn’t receive my gift box
By Zhao M.
I was not very satisfied with the gift bag included in my shopping
By Song You A.
The primer was so dry so disappointed:(
By arbelaez V.
Delivery was not on the date promised. UPS changed delivery date twice.
By P L.
I order more then 6 perfumes online in separate order and I though I would receive a bag for each of them cuz I’m taking them as gift for my family but nothing was in the box except the perfume 😭😭😭 I wish I order my gifts from Gucci store!!!!!
By Alsaedi M.
This was my first online shopping experience with Dior. I am not satisfied with the experience because it was missing complementary gift. When I called customer service they didn’t do anything about it or apologize about the missing item.
By Mandy
The product is awesome and the time it took to get to me was a little long.. Overall I will shop directly with you again...
By Hughes L.
didn’t get the box they said it would come in.
By willow