Monday, November 2, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
17 reviews
diopte.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We Offer A Wide Selection Of Camera Equipment like Gimbals, Stabilizers, Camera Cages For Smartphones, Action Cameras, And DSLRs at Cheap Prices.
diopte.com (diopte.com) has 17 customer reviews on The Fair Hearing, with an average rating of 3.4 out of 5.
17 approved reviews, newest moderated first
Ordered and paid for a $300 slider several months ago. when it didn't arrive I contacted customer service, who told me the item was on back order. After a few month of waiting and several more emails, I asked for my money back. Crickets. Now their phone number doesn't work and no one replies to the "we'll answer back immediately" chat box on their web site. Wondering if they went out of business...
By Brandon B.
great customer service, fast delivery! Love Diopte store!
By Ramiro
The lack of communication was really disappointing and they weren’t even able to fulfill my order… sadly, a complete waste of time. They want me to call to see if an item is in stock then don’t pick up the phone after 3 calls during business hours, never return my call. 3 business days pass and no update on my order. I email them for an update, they say they are going to call me immediately, don’t call for 2 days… then almost a week after placing my order and dealing with the terrible communication, they cancel my order and refund me… extremely unprofessional
By Anthony R.
Response from diopte.com· Jul 5, 2022
This client placed order after couple days we have issued a refund, client placed order again, we have informed him that it will take at least two weeks for manufacturer to make the part.
Badly. If I don't email, I wouldn't even know that you are not working with the supplier anymore. The order had sat there for 2 weeks.
By Jorge S.
Response from diopte.com· Jun 22, 2022
I'm very sorry about your expirience. As a small business we make mistakes. Yes since we stoped working with Portkeys your order got lost and the order was placed on June 14...
I highly recommend Diopte. They were very responsive and responsible for helping me get a router and 4 power supplies from a company based in the Netherlands that other companies could not get for me. I will definitely be ordering from them again!
By NEVILLE P.
scam store be careful
By John Jerich T.
Response from diopte.com· Jun 9, 2022
Good Day. Thank you for your kind review. I'm sorry about your experience. We Don't scam people. As a matter a fact, your 50$ order to the Philippines got flagged by our system as "Characteristics of this order are similar to fraudulent orders observed in the past" Same day, you have requested a refund, stating that you have closed your Credit card due to high interest. We have issued a refund, and you are still requesting us to make a refund to your PayPal.
The order was taken right away and confirmation received by e mail. Unfortunately it is over two weeks since then and no confirmation of shipping has taken place
By Charles A.
They were easy to work with.
By K.L.
