DinoviteReviews of dinovite.com

Response from Dinovite· Jul 19, 2026

Hi Lance! Thank you for taking the time to share your experience. We sincerely apologize for the frustration and confusion surrounding your subscription order. We would like to clarify that when a trial pack is purchased, it does automatically enroll customers in an ongoing subscription program. This information is disclosed during the checkout process, but we understand that subscription details can sometimes be overlooked, and we're sorry if this was not clear to you. Please keep in mind that we offer a money-back guarantee on your first 90-day supply, and our team would be happy to review your situation and discuss available options with you. We encourage you to reach out through our contact form so that we can assist you directly and work toward a resolution. Contact Dinovite | Dinovite https://dinovite.com/pages/contact-us

Response from Dinovite· Jul 19, 2026

Hi Nina, Our goal is always to provide a positive customer experience, and we regret that we did not meet your expectations. We take concerns regarding billing, cancellations, and communication very seriously. The subscriptions automatically process every 90 days and each customer has access to cancel, edit, or delay it ahead of time. We are also sorry to hear that Dinovite was not a good fit for your dogs and that you did not see the results you were hoping for. Every pet responds differently, and we understand how disappointing it can be when a product does not meet your expectations. Our Service Leadership Team has reviewed your outreach and has responded directly to the contact you made with our Customer Support team. We are committed to thoroughly investigating the concerns you've raised regarding your subscription and account history to ensure they are properly addressed. We appreciate you bringing this matter to our attention and apologize for the frustration and inconvenience this has caused. If you have any additional information to share, please reply directly to the communication from our leadership team so we can continue working toward a resolution if possible.

Response from Dinovite· Jul 14, 2026

Hi Tim, we're truly sorry to hear how disappointing this has been. We completely understand how frustrating it is to realize a subscription order was processed when you already have unopened bags at home, and we appreciate you taking the time to share your experience. Our subscriptions renew automatically unless they're canceled before the next scheduled processing date. Because this order had already been processed, we're unable to issue a refund under our subscription policy. We know this isn't the resolution you were hoping for, and we're genuinely sorry for the frustration it's caused. Your feedback is important to us, and we'll be sure to share it with our team as we continue looking for ways to improve the customer experience. Thank you for giving us the opportunity to respond, and we appreciate your past support.

Response from Dinovite· Jun 19, 2026

Hi Martin! We are very sorry to hear about your experience. We apologize for the confusion surrounding your order. We would like to clarify that when a trial pack is purchased, it does automatically enroll customers in an ongoing subscription program. This information is disclosed during the checkout process, but we understand that subscription details can sometimes be overlooked, and we're sorry if this was not clear to you. Our goal is always to provide a positive customer experience, and we regret that we did not meet your expectations. We take concerns regarding billing, cancellations, and communication very seriously. Our Service Leadership Team has reviewed your outreach and has responded directly to the contact you made with our Customer Support team. We are committed to thoroughly investigating the concerns you've raised regarding your subscription and account history to ensure they are properly addressed. We appreciate you bringing this matter to our attention and apologize for the frustration and inconvenience this has caused.

Response from Dinovite· Jun 8, 2026

We are very sorry to hear about your experience and understand how frustrating and concerning this situation has been, especially after multiple attempts to cancel your subscription. Our goal is always to provide a positive customer experience, and we regret that we did not meet your expectations. We take concerns regarding billing, cancellations, and communication very seriously. Our Service Leadership Team has reviewed your outreach and has responded directly to the contact you made with our Customer Support team. We are committed to thoroughly investigating the concerns you've raised regarding your subscription and account history to ensure they are properly addressed. We appreciate you bringing this matter to our attention and apologize for the frustration and inconvenience this has caused. If you have any additional information to share, please reply directly to the communication from our leadership team so we can continue working toward a resolution.

Response from Dinovite· Jun 2, 2026

Hi Misty! Thank you for taking the time to share your experience. We sincerely apologize for the frustration and confusion surrounding your order. We would like to clarify that when a trial pack is purchased, it does automatically enroll customers in an ongoing subscription program. This information is disclosed during the checkout process, but we understand that subscription details can sometimes be overlooked, and we're sorry if this was not clear to you. We are also sorry to hear that Dinovite was not a good fit for your dogs and that you did not see the results you were hoping for. Every pet responds differently, and we understand how disappointing it can be when a product does not meet your expectations. Please keep in mind that we offer a money-back guarantee on your first 90-day supply, and our team would be happy to review your situation and discuss available options with you. We encourage you to reach out through our contact form so that we can assist you directly and work toward a resolution. Contact Dinovite | Dinovite https://dinovite.com/pages/contact-us Thank you again for sharing your feedback.