Diners ClubReviews of dinersclub.com

In my opinion, Diners Club is a mere shell of what it once was. I've been a Diners Club member since 1974, over 50 years! Back when Diners Club was the real Diners Club service and customer support were unparalleled. If I called Diners, someone answered the phone and I was talking to an agent within a minute or two. Their concierge service and overall service was exceptional and I used it many times back in the day. That was at a time when computers were in their infancy. They went the extra mile and then some back then. I tried using that service perhaps 2 years ago under the BMO ownership and what a joke. I was on hold forever while the agent was trying to figure out if concierge service was part of the Diners Club program and the so called customer service person even had me calling another department. I hung up the phone and called another credit card I have (US Bank and by the way, they are really good) and bingo, got my answers promptly. Today in my opinion Diners Club is nothing more then a below average card. The current owner, BMO is awful by comparison and their customer service is a slap in the face to the legacy of this brand. As far as I can see Diners Club today is nothing more than a shingle hanging on BMO's front door. Hopefully they will sell the brand to someone who knows how to run a high end operation.

I am experiencing all the same problems as the other Diners club App users who gave one star are experiencing. Despite the tips and help from Customer service you cannot even register on this App. Previously we had access for basic viewing of transactions and then it blocked us for no reason. Now we cannot register on this App. As a Diners club member for more than 30 years we never had a problem with the Diners internet access on our laptop and Desktop. Then we were forced to switch to an App which does not function. Diners is the only financial institution in the world which does not give access to internet banking, shame on you guys. Atleast reinstate access to accounts and statements as before on the Diners webpage instead of solely on this antiquated and impotent phone App.

Worst customer service in the business. They lie on the phone and then charge you late fees after you pay what you owe and what they told you to pay.

I have some issues with my Card. Fortunately, the customer service officer, Dhayalan, helped me to solve it right away. I am grateful and would like to thank Dhayalan for helping me

I've been a Diners Card holder since 1999. I have an issue with a $624 charge from Florida SunPass and tried to file a dispute with Diners Club, but they wouldn't file the dispute because I don't have an email or letter from SunPass saying that they overcharged me. Isn't that not the most ridiculous thing you ever heard? My wife and I took a vacation and parked at the Orlando International Airport using our SunPass device. The car was at the parking lot for 5 days. As we were leaving the parking lot via the toll booth, the guy manning the booth told us that the SunPass system was down and he told us that our account would be charged after the system comes back online. He let us exit. I didn't think anything about it. A month later, my wife goes to the same airport parking lot to pick up our son. Upon leaving, the attendant told my wife that we owe for almost 30 days of parking. She had to pay $624 in order to leave the parking lot. Before they left the parking lot, the attendant took a photo of his computer screen with my son's phone and explained that we would need this information to file a case to get our money back. I called SunPass today for the third time in 6 weeks. Each time I have called, including today, they said the issue will be resolved within 2 days. Since I am getting the run-a-round, I called Diners Club hoping to get this resolved and my money returned to me. Unfortunately, the thief (SunPass) has to admit fault (in writing) before I can have my dispute accepted by Diners Club. Like that is going to happen. I'm now looking at changing credit card providers.

I have been a member since 1983. Today, almost every transaction is flagged as fraud even though the companies I am trying to pay have been paid regularly with my Diners Club. The embarrassment is beyond description and my vendors have to think I'm a bum. Just this morning, with $15,000 in credit Diners declined a $4500 charge. I called and said it was legit and then I was told the charge would go through. I let my vendor know and the charge was declined again. After spending an hour on the phone with Diners Club tonight I was told to ask my vendor to run the charge again tomorrow but that it might once again be denied.

Absolutely the worst that I have ever been treated by any company. Despite being a continuous customer since the mid 1980s, my loyalty is not acknowledged. I phoned Customer Service to have someone go over several egregious charges and fees for using an ATM abroad, but they could not verify my account and then locked it. I had to endure a series of computer-generated questions, which I was answering correctly. A final question was totally nonsensical: it was one that I could not get the man with a Spanish accent to communicate clearly to me. He got frustrated and told me that I had failed the verification process. I am waiting on both a phone and an email response from a Supervisor about this unacceptable situation. I am seriously thinking about canceling the credit card and taking my business to AmEx, with which I have several accounts. BMO has done nothing but make Diners Club a mere shadow of what it once was. Now it is pathetic!

Extremely Disappointed with DCS Credit Card – Misleading Sign-up & Poor Service I had a terrible experience with the DCS credit card. The sign-up process was misleading at VICOM centre, and I feel like I was tricked into enrolling. Hidden fees and unexpected charges have made this one of the worst financial decisions I’ve made. To make matters worse, their customer service is unhelpful and unwilling to resolve issues. Instead of assisting customers, they seem more focused on making money through unfair practices. I strongly advise others to be cautious before signing up for this card. Transparency and good customer service should be a priority, but unfortunately, that’s not the case here.