DIFFReviews of diffeyewear.com

I had a really great experience with right sizing pricing. I placed an order and the next day the item went on sale. I reached out and they promptly researched it and refunded me the difference. I really appreciated how they fixed this for me

Exceptional customer service! - Friendly - Quick Response - Issue Resolved

After a straightforward purchase of the ‘Cinderella’ sunglasses at a great price point and smooth international delivery experience, I was disappointed to find that the free matching chain was not in my order. I contacted support who replied very quickly, and after showing them the original ad for the sunglasses that included the free chain, they had already organised to have it shipped to me before replying to my email. I was worried I might have to go back and forward, or argue my case, but none of that was necessary once I showed them the original ad. They were polite, friendly, and clearly took pride and care that I, their customer, came away happy from the interaction. I would definitely shop with them again, knowing I am safe and they will take care of things if anything goes wrong. This is especially important to me as an international customer! The sunglasses themselves are beautiful, and I love the attention to detail on both the sunglasses and the case they came in. I’m sure the chain will be just as stunning. I also love that they’re polarised, and can fit prescription as needed.

I have purchased many Diff sunglasses over the years. Love their products. I recently just ordered something but forgot to update my shipping address. I reached out immediately asking to change the address and I got a reply back the same day. Very quick and lovely service!

Love this brand and their exceptional customer service! Will continue to purchase my sunglasses from them.

I ordered two pairs of prescription sunglasses through diff.com after loving a few non-prescription pairs. I was so excited to see they finally have affordable, high quality prescription sunglasses!! They're ordering system needs improvements as the customer must select a clear and sunglass lens in order to purchase. Hailey D. assisted me through all my trials and tribulations and she was incredibly understanding, patient and professional. Although I received my final order long after my initial order, Hailey D. was super kind and courteous throughout! Thanks to Hailey D. I'll continue to order through Diff as they'll guarantee the order will be corrected :) Thank you so much!

Great products and even more amazing customer service. Have bought 5 pairs of different glasses from here. And I keep coming back

Diff price matched a sale that took place right after I paid full price of a pair of glasses. No returns, no hassle!