DICK'S Sporting GoodsReviews of dickssportinggoods.com

I ordered a set of kettlebells from DSG a week prior to leaving this review. They were supposed to arrive on a Monday, yet by Wednesday morning they still hadn’t arrived. After viewing the tracking info, I discovered my equipment had made a brief stop in my hometown before heading to three other states. Contacting Support yielded only an apology and a refund. The kettlebells are out of stock, they said, so I’m out of luck. I’m glad to have my money back, but I lost a week’s time and have no kettlebells. DSG, this is why Amazon is crushing you (and everyone else). I should have gone there first.

I ordered a kayak, and tried to change the shipping address, but had a terrible time. The first person I spoke to (2 weeks before item shipped), told me that they couldn't do anything, and to call FedEx once the item shipped. Fast forward to 2 weeks later, I tried calling FedEx and the tracking number was the wrong number of digits, and the hyperlink led nowhere. I chatted with a second customer service rep, who again told me to call FedEx. I tried again, obviously it didn't work. Finally, I asked a 3rd rep and they said that Pilot Freight was actually shipping the kayak. I asked how I could change the delivery address, and they said that they had to "take it up the line" and it would take 2 days. Then they said to call in (I was using the chat service). I called in and spoke to the 4th customer service rep who told me to call the shipping company. I said that I had been given conflicting info, and they finally gave me the right shipping info, tracking no, and phone number. I am currently on hold with the shipping company. It's been a HUGE waste of time. No wonder Amazon out-competes bumbling stores like this. Don't bother selling thing online if you can't do simple things like address changes, or even give accurate shipping information. Extremely frustrating. I will not be ordering from them again.

Bike Assembly - DON'T BRING A NEW BIKE HERE TO BE ASSEMBLED! The told me two days, wasn't done. I called customer service the next day who called the store and told me would be done the next morning, it wasn't. Bikes are hard to find right now and they had NONE for sale so what was the bike department doing that they didn't have time to assemble one bike?

Poor customer service, a lefty run Corp. I don’t see this company surviving at all. Most of merchandise is made in the trash country of China. No deals, just junk merchandise and junk service. Another outcome of a Henge Fund buying up business they can’t operate.. No deals here..

I went to the "they won't let me name the store b/c they say it is inappropriate language" D1ck's website looking for a BB-Gun/Air rifle. NOT A FIREARM. Said Glendale store. Buy online and curbside pickup. Ok. Decided I'll just go. Drive 20 minutes. Park. Get into store look around, nothing of the kind to be seen. Ask a very unhelpful employee whom I had to ask 4 times for help. Where are your BB guns/Air Rifles. Response: What? We don't have those. My response: Your website says curbside pickup. If I had ordered it how long would I have waited. EMPLOYEE RESPONSE: I guess forever dude we don't have it. You people are awful. You want any business here are some useful tips: 1. Update your website. 2. Pay your employees to at least have an elementary level education. 3. Stop lying to your customers both online and in-person. Just FYI. 1 block away was Big 5. They got $400.00 worth of business. Have fun Sears of Sporting Goods 2020. Awful. Never again. Bass Pro, Big 5. Your name D1ck's is an appropriate moniker.

Ordered a bicycle for my wife's birthday. It was expected to arrive this morning just in time. Instead, I saw an email that my order was cancelled. When I called them, they said they were out of stock. Horrible customer service and online experience. Will never order from them again. They really need to get their act straight.

Paid just under $2,000 for a basketball hoop and installation 6/29/20. Today is 7/20/20 still not done. Today they cancelled the installation appt because they are too busy. This is second time they cancelled. Where is their CEO? I guess he could care less.

If you found a good deal online they always cancelled my order they did it to me twice already... it looks like they made a mistake that's why they just cancelled my order... it make me missed sports chalet/authority... but we have no choice... they should at least improve their online ...order # 10331872645