DICK'S Sporting GoodsReviews of dickssportinggoods.com

I was excited to buy their own line of workout clothes because the prices and quality are amazing! While shopping there a sign was put right out in front of workout shorts buy one get one half off. Great! I was thrilled and had about $170.00 worth of clothing. When up at the register, the prices did not reflect any discount! The store was busy and I knew I would get a hassle. The sales person was kind and called a manager over. This manager was clearly not customer service oriented. She stated it was only the "capris" that were on sale, whatever that meant. Her statement did not match the sign. I told her to check her signage. She didn't apologize or act like she cared, but went and checked the signs. I'm still not sure what happened, she wasn't thrilled about giving me the discount. I got 25% off of 4 items. I was confused but better I got something off as opposed to nothing. I like their quality of clothing but will be hesitant to go back due to the lace of empathy from the manager. I must mention, the salesperson helping me was very kind and apologetic!

I ordered snow shoes twice online and both times the order was canceled before I could drive to the store to pick them up. The first time I drove to Saratoga only to find out they were out of stock, the next time I received an email saying they were out of stock the day after I place the order. (Lucky I didn't drive all the way to Latham) I ended up going to the Glens Falls store to purchase the snow shoes. This site was the most frustrating site I used this Christmas season. Apparently this website is not up to date on their inventory. I would suggest contacting the store directly before driving to the store to pick up an order.

A couple weeks ago I purchase a kayak and paddle online. During checkout, it said nothing about a shipping fee only that all orders over $49 ship free. I placed the order and on my order confirmation I saw a $150 shipping fee. Shocked, I immediately got on chat. I asked the rep if this was an error, and if so if they could correct it, or if that was in fact correct I wanted to cancel my order immediately. To emphasize, this was minutes after I placed my order so there would have been no issue with cancelling it. The rep, who had broken english said that it was suppose to be free shipping and confirmed my total when I ask him to (to make sure there was no confusion). He said I would be refunded in 24 to 48 hours. 48 hours passed and I went online to chat with another Rep. This rep also confirmed that I was suppose to get free shipping and said I need to wait 5-7 days for it to process. I waited 7 days. There was still no refund on my card, so I yet again hopped on chat to ask where my refund was. This rep said that I was not going to get a refund because it was a "large item". Extremely disappointed at this point I explained that I was told I would get free shipping and referenced my chat conversations. The rep said that nothing was submitted to whomever would review if they would grant me free shipping. This rep finally processed the "issue" that they needed, and I yet again needed to wait for a response. Still frustrated, I hopped on a phone call because I had no faith that anyone was going to actually help me through Chat. I talked with a very nice lady who said it looked like my issue was processed and that it was going to be reviewed. She also said she definitely thought I should be getting free shipping and did not need to worry. She also said she would call me Monday 11/30 to confirm that everything was taken care of. I received an email from customer service 11/26 telling me that they cannot grant me free shipping because it is a "large item" I responded back but I have not heard anything. It is the afternoon on 11/30. I have not received a follow up email, Nor a phone call with the Rep I talked with on 11/25. My kayak is suppose to deliver to me tomorrow. At this point i'm just completely stuck. They will not refund my shipping and even if I packed up the kayak and returned it to a store, which is such as waste of time, nor do I have a way to get it to the store (hence why I wanted it delivered in the first place) They would not refund the shipping anyways. This is so fraudulent. They do not tell customers that you are charging them shipping, then immediately after the order was placed, instead of just telling me at that time the shipping was correct and giving me the opportunity to cancel i'm now stuck with a $150 shipping fee for a $200 kayak. _________________ Update on 12/3/20 I've changed my rating to my 0 to 2 stars. To my surprise today I saw a credit for my shipping fee on my credit card. I never got a email response back from a rep nor a phone call. But I am happy to see that I am not out my shipping. This was still very frustrating and i'm hesitant to shop for anything large again. But at least they did fix it in the end.

I heard Dick's Sporting Goods had a good selection of products. It seemed like an independent American business. They have their own plus size sports clothes, including leggings with pockets. Unfortunately I had a bad experience with their website and 800 number trying to buy something. The item I was interested in had a two inch gap in hip measurements between one size and the next. I've never seen that before. My measurement was in the gap. Their reviews of this product state that all the reviewers received an incentive to post their reviews. I'm grateful to know that, but it also made me question their ethics. This item does not have a stock number for reference. It was late their time. I could not find an email for customer service. It wasnt that easy, but I found their 800 number on the website. They list no stated hours for the number. I called after 10 pm their time on a Friday. My call was answered and by an American. However, she knew very little about the stock. She wasn't very helpful in answering my questions or adressing my upset with the size gap. She kept saying that they "weren't personal shoppers who put the company's clothes on people." Normally customer service workers at a company know more about the products than she did, although they are not "personal shoppers." Eventually I asked if she was answering the phone for multiple companies. She said she "didn't see the relevance." If Dick's Sporting Goods has people answering their 800 number who don't really work for them, let customers know. Let us know during which hours that happens. Let us know what they can and cannot do for us. Take orders? Help us lower our expectations. It's not necessarily bad to have outsiders taking phone orders late at night on a weekend. It is bad to make us think they are regular employees. Because of all this I looked at Dick's BBB page, which was alarming, although perhaps some reviews are fake?

Looked online to find what I was like looking for in the fishing dept it showed that it was in store got to the store not in stock . Did the same the thing a few days later but this time I called the store the manager that did not have a clue then he said if it shows to be in the store then it is here went back to the store still not what I’m looking.for even though it shows online. This is the problem they put the wrong items in places that other things are supposed to be so when u look online it says it’s there but when u go to the store it’s not there it’s a different color plus I stay 45 min away to b makeing a drive there for nothing is a waste of my time

I got 2 items out of 6. I had to postpone my hiking trip to wait for 4 deliveries which the store trusted to FedEx, a far more unreliable company. The first customer service person was very hard to understand and talked too fast. Second person that he passed the buck off to hung up on me rudely after I poured my guts out trying relay my predicament. The third customer service was overqualified for this job and should find another. She really tried to help me and assist. Also I was charged for next day express delivery which they did not provide. In the end, the Sporting Goods Company ruined my hiking trip and next time I will go to Bass Pro Shops for my hiking needs.

Everyone I talked to was very nice BUT what I was told would happen, didn't actually happen. I bought an exercise machine online, to be picked up at the store. 4 hours later, I decided against the purchase. I chatted online with someone for 20 minutes who told me that he cancelled the purchase. 4 days later my card is being declined for different exercise machine because cancellation was never processed. Still getting emails to pick up my machine and big charge has not been reversed. Very frustrated.

I mailed back a pair of Nike’s that I had ordered online that were recvd by them a MONTH ago~ no sign of a return or refund and one CS chat had a woman telling me they are far behind in processing returns & another chat a couple weeks later had the CS agent submitting my refund issue to Escalations. One star is for the 2nd CS agent who was very nice. Have not heard back from Escalations but u can be sure that I won’t buy from this company again.