Blick Art Materials, LLCReviews of dickblick.com

I ordered Prisma Premier set of 150. When I started swatching them, I noticed several had cracked barrels and a few didn't have leads. I contacted customer service. They informed me I had a defective set of pencils. They replaced them immediately with no issues. I was expecting to be stuck with poor quality pencils but thankfully their customer service was above excellent. I will always make Blicks my first choice when shopping for art supplies.

I had a complaint regarding a back-ordered item and getting it shipped once it was back in stock. It did require getting the right person's attention via a bad review but once I did the problem was immediately resolved. I have since had another back-ordered item, which I received, and did not have a problem with it. I have been purchasing a lot of items from Blick's Art Materials lately and this was my only complaint. The way it was handled ensures I will be a loyal customer for many years to come. That is assuming tariffs do not make art supplies unaffordable.

Paid for overnight shipping on a recent order and they flat out never shipped it. I'm trying to get to the bottom of it but so far no resolution. Shipping costs aren't cheap and I don't appreciate being charged and then they...just don't ship. Even if they sent it by snail mail it would have been here by now. If they sent it. But they didn't. What is the point ? I got my order confirmation and everything is in stock , never got a shipping confirmation or any communication about a delay or anything at all.

Extremely Frustrating Experience – Won’t Be Ordering Again I’ve been a long-time customer of DickBlick, but this recent experience was a nightmare from start to finish. It took seven days just to process my order—only because they were reviewing it for a price match (Molotow prices were way above market). Then, one shipment got delayed and held up. I had to call daily, speak to multiple agents, and push to get it shipped. Even so, it took 10 days to reach my client—time-sensitive items where every day mattered. When I called to complain, I asked for a partial refund to cover the extra cost of paying my artist for three additional hours due to having to replace the wrong acrylic pens. Instead, management canceled the shipment I had been waiting for and sent it back to their warehouse—making my order now two weeks late. I had to reorder the same items and pay more because I couldn’t risk another delay with price matching. On top of that: Their phone system doesn’t work (pressing 1 or 2 for customer service doesn’t connect). A color I ordered (“English Green”) looked teal on their website but was completely different in person—causing a disaster for my client’s branding. I had to go to a store to match the right color and reorder it myself. I’ve emailed for a return/refund on the misrepresented color and the canceled order—still waiting for a response. Customer service agents were polite, but management showed zero accountability or willingness to make things right. This is the complete opposite of my seamless experience with them in 2022. If you need materials quickly or accurately, I highly recommend looking elsewhere—Art Primo shipped right away and there are other suppliers (even with smaller stock) that will save you a lot of stress. Something has seriously changed at DickBlick, and management needs to fix it. Note to Dickblick comment below: I reached out to customer service email 7 days now and nothing. The problem is not the phone connection, when I try to dial 1, 2 or 4 to speak to a person, it doesn't work, it won't connect. Can someone call me pls? I've sent 3 emails now and again nothing. All my contact info is listed. I'm ready to send the items for full refund. Pls advise ASAP. My review still stands.

I had great experiences with Blick until recently when I ordered watercolor paper sheets. The first batch came bent up in a ratty old box. The replacement batch came perfectly packaged with dirty fingerprints on two papers. I have never seen an art supply store ship sheets without any plastic on them in filthy boxes. Edit: I sent photos. The first box was bent out of shape and did not keep the sheets straight. Also dirty fingerprints don't get on paper INSIDE the box. They weren't mine.

I use these 8"X16" canvas panels to hand paint acrylic custom pet portraits and water birds (Great Blue Heron and Great Egret). Blick provides wonderful customer service and stands behind their product.

Very bad customer service and fulfillment of orders. This company does not meet time commitments and delivered damaged items multiple times. Their offer to remedy this was one $5 certificate for a future purchase. Additionally, the online promotions are misleading- I was given a $25 certificate that only had $10 on it. I will be shopping elsewhere!

Excellent diversity, great prices, easy checkout