Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
277 reviews
Diamonds DirectSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Diamonds Direct offers an unmatched selection of engagement rings, loose diamonds, wedding bands, gemstone jewelry, fine jewelry, and more. We are a true direct diamond importer, cutting out all the middle man markups. Our selection, education, warranties and guarantees create a no-risk shopping environment that is customer focused and flexible to ensure we maximize the customer’s budget and exceed their expectations.
Diamonds Direct (diamondsdirect.com) has 277 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
277 approved reviews, newest moderated first
She loved it!! ,price was great . I'll be back
By Jeff S.
Response from Diamonds Direct· Feb 13, 2020
Hi Jeff - We're so glad you found the perfect piece at Diamonds Direct! Thanks for your kind words. We hope to have the opportunity to work with you again soon!
I ordered her engagement ring online. I used the chat feature and they answered all the questions I had. Also, I ordered the wrong size and I had to call in and speak with customer service. They were amazing! They noted my issue and had it resized the same day it arrived so there was no further delay. The ring and stone are absolutely stunning, and their customer service is no less. I will ABSOLUTELY be back. Thank you so much for all the help!
By Timothy Frost I.
Response from Diamonds Direct· Feb 14, 2020
Hi Timothy - Thank you for taking the time to leave Diamonds Direct a review! We're so glad you had a 5-star experience with our team and that the ring turned out beautiful. Welcome to the Diamonds Direct family!
Everyone was easy to talk to when I picked up my purchase. The website was very easy to use. Will be back again
By Robert
Response from Diamonds Direct· Feb 13, 2020
Hi Robert - We appreciate you taking the time to leave Diamonds Direct a review! Thanks for your kind words and welcome to the Diamonds Direct family!
Easy and straight forward. Fast shipping.
By Dante
Response from Diamonds Direct· Feb 10, 2020
Hi Dante - Thank you for your kind words! We're so glad you had a 5-star experience working with our team!
I received exactly what I purchased through the web site. Arrived in perfect condition and in a timely manner.
By Woolsey C.
Response from Diamonds Direct· Feb 10, 2020
Hi there - We're so glad you had a wonderful experience working with our team! Thank you for taking the time to share your experience. We hope to have the opportunity to work with you again the future!
Loved the quality and price of the necklace I purchased for my girlfriend. She was blown away and absolutely loved it. I will definitely purchase again for DD
By Austin B.
Response from Diamonds Direct· Feb 7, 2020
Hi Austin - We're so glad you found a beautiful necklace at Diamonds Direct! Thank you for sharing your experience and welcome to the Diamonds Direct family!
Ordered online. Quick and easy delivery. This is the 2nd set of diamond studs we've purchased.
By Chris
Response from Diamonds Direct· Feb 6, 2020
Hi Chris - Thank you for choosing Diamonds Direct! We're so glad you've had a great experience with our team. We appreciate you taking the time to leave us a review!
I found the very unique gift I was looking for to celebrate my lovely wife on our 27th Christmas together. I found it at Diamonds Direct. The shopping experience was good, the ordering quick and easy, and delivery was very fast and I was kept informed throughout the process. I would suggest them to all my friends.
By Jerold J.
Response from Diamonds Direct· Feb 13, 2020
Hi Jerold - Thank you for your kind words! We're so glad you found the perfect gift to celebrate your 27th Christmas with your wife. Welcome to the Diamonds Direct family!
