Diamonds DirectReviews of diamondsdirect.com

I have been in with my daughter a few times now and Stephanie is absolutely wonderful. She has made it so easy for creating a perfect ring for my daughter. Sweet and so professional. Can’t wait to go back and look for something for myself.

I want to send a huge shout out to Mary Beth, Cindy, and Ginny! They saved my anniversary this year and I’m forever grateful. I’m definitely a diamond direct customer for life after this! I had forgotten about my anniversary and ordered a ring way too late for it to get here on time. I contacted Diamonds Direct and they were quick to help me out. Mary Beth was quick to put a rush order on my ring, and when I reached out again to get a status update a few days later, I was told as there were no size 5 in the ring I wanted, my order would take 3-4 weeks to arrive. I was bummed out but that feeling only lasted a few seconds as Cindy, another customer service representative, offered a few other options that would allow for me to receive another ring on time. I agreed with her suggestions and she went looking, along with Ginny, in the back room for other options. Turns out they were able to find the exact ring I had ordered! The ring is being shipped as she speak, and will be delivered tomorrow, with plenty of time before my actual anniversary. Thank you guys so much!

Lisa M at the woodlands diamonds direct was wonderful to work with. She helped teach us the different diamond shapes, cuts, sizes, and clarity and then narrow down ring choices. We didn’t feel rushed or anything, it felt natural and we were able to customize a one of a kind ring and make a dream come true. Great communication and experience.

This experience was good and straightforward. The employee respected the boundaries set and worked to get the most out of the budget.

I went into the store with my daughter to look for an engagement ring. We were greeted by a wonderful young woman who identified herself as the office manager, she explained the sales associates where all busy but she was happy to show us any rings we wanted, my daughter was happily trying rings with her best friend helping, we hade it 3/4 of the way around the case trying rings. We were then introduced to a young man Shyhiem and said he would be helping us the rest of the way. The moment he opened his mouth you could here his condescending tone speaking to my daughter, he asked her what she was looking for we currently had a variety of rings the tray 7-8, he began by scooping everything except the two that broadly met what she was describing. She was asking about shapes and mentioned "moval" which he promptly said isn't a thing and began talking about the internet making things that aren't so. She asked about a step cut or faceted cut that was promptly shut down by why she should want that, he also talked about chocolate diamonds and how their quality was crap and began showing her cuts of diamonds, as she was asking about something else. The misogyny was thick with this young man down to his facial expressions when she was trying to ask questions. Point is there is a way to explain your position without totally offending the WOMAN who is picking her engagement ring without making them feel some kind of way. The store was beautiful and had great pieces which I am positive my daughter would have purchased. Train the gentlemen of the store how to respect woman and speak appropriately. We went to a small local jeweler right down the road spent and hour talking with the owner and she got the perfect custom ring of her dreams!

The experience was great. Thanks to Warda and Hussain for exceptional service.

I want to thank Diamonds Direct for having such an outstanding associate in Jared. He truly went above and beyond to make our watch purchase a special experience. Honestly, I’m not surprised, because this level of service is exactly what we’ve come to expect from him over the years. Jared is always attentive, informative, and extremely knowledgeable about every piece of jewelry we’ve purchased through him. He takes the time to understand what we’re looking for and never rushes the process, making sure we’re completely confident and satisfied with our selection. You can tell he genuinely cares about his clients and takes pride in his work. I couldn’t ask for a better diamond expert, and I highly recommend working with Jared if you’re shopping at Diamonds Direct. Gilbert H.

I’ve had the absolute best experience with Diamonds Direct, specifically with Madison Leopard. I decided to change my engagement ring but wasn’t sure what I wanted - Madison was not only kind, helpful, and responsive, but provided her expertise and guided me the entire process. She was patient when I selected something I didn’t love, and helped me get my dream ring. I am so thankful to her!!