The support is amazing
The support is amazing. Prasanta is a very helping guy. overall a good platform.
By Vikky D.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
59 reviews
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Dialaxy is a global cloud-phone platform offering virtual numbers, calls, messaging, and powerful automation tools to help businesses connect and scale anywhere. It is a platform that brings communications together by accessing through a mobile, tablet, computer, or laptop.Get instant virtual numbers, smart call routing, SMS/MMS, voicemail, analytics, and hundreds of powerful phone-system features in one simple workspace.We at Dialaxy are Built for speed, 24/7 reliability, and global scale across 100+ countries.Say hello to communication without limits.Together, Let’s VOICE UP your Business.
Dialaxy (dialaxy.com) has 59 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
59 approved reviews, newest moderated first
The support is amazing. Prasanta is a very helping guy. overall a good platform.
By Vikky D.
They have a great service. I got all the necessary information before I subscribed, which convinced me to sign up.
By Jhon Rey A.
Well, I had everything solved because of the guy Presanta, such a nice guy. He helped me to get my 2 UK numbers back since I forgot to renew the subscribtion. Thanks Presanta for you time, you are the best
By Lorraine R.
The owner is so nice and kind 😊
By Tristian C.
Very helpful customer service, good response rate
By firdaus bin azman M.
It was not made clear that the calls would be charged per minute. All other services like this the monthly fee covers US to US calls and you only have to pay outside of your calling area. The fee for the access to the software is not worth it without included calling and texting. Having to pay $.03+ per minute is too costly. I used the service for less than 10 minutes as I did one test call to myself and saw that it charged per minute. I asked for a refund and was refused.
By Michelle J.
Response from Dialaxy· Sep 7, 2026
Thank you for sharing your feedback. We’re sorry to hear that Dialaxy’s pricing model did not meet your expectations. We understand that some virtual phone services and business phone systems include calling within their monthly subscription. Dialaxy follows a usage-based model, where the subscription provides access to our cloud telephony platform and its features, while voice calls are charged separately based on usage. We make our calling rates available clearly on our pricing page and during the plan selection process. We also provide a dedicated calling rates page so customers can review voice calling charges before making calls. SMS pricing and other applicable fees are likewise presented separately to help customers understand the costs associated with using our virtual phone service. We appreciate your feedback and understand that a usage-based calling model may not be the right fit for every business. We’ll continue working to make Dialaxy’s pricing and billing information as clear and transparent as possible. Thank you for trying Dialaxy and for taking the time to share your experience.
It is good nice you guys can try
By Sandesh S.
Response from Dialaxy· Sep 4, 2026
Thank you for your positive feedback! We’re glad you’re enjoying Dialaxy and finding our virtual telephony service useful. We truly appreciate your support and hope to continue providing you with reliable calls, messaging, and business communication.
Good service
By Chakir Y.
Response from Dialaxy· Sep 4, 2026
Thank you for your feedback! We’re glad you’re happy with Dialaxy. We’re committed to providing reliable cloud telephony, virtual phone numbers, business calls, and SMS solutions. We appreciate your support!