CCS MedicalReviews of diabetic.com

**third week** without Tandem insulin pump supplies--CCS Medical is so negligent I'm beginning to think they are intent on committing genocide against diabetics. Their staff is unusually cruel on the phone and their computer programmers must have been trained in the 80s. Nothing moves in this place that Medicare has stuck me with. #deaf_ears. ccsmed.com

My order ready to ship since april that what i was told and i am still waitting

This company has messed up my Dexcom G7 order 3 of the last 5 deliveries! They are not at all reliable and should be replaced by Dexcom! They literally took 5 months to get me my G7 making mistake after mistake! I told them one more time and I'm leaving and they did it again! I just talked with Dexcom and have a phone call with them tomorrow concerning this inept company!

1. They have my credit card but they were not charging it. In the meantime, they kept telling me I was overdue. 2. Fully paid my account with the credit card on-file. 3. They then erased all my orders. 4. These orders were for medical supplies - life and death situation! 5. I attempted to call/ make a reorder - but they could not find my order! 6. Transferring from the Orders Department to the Accounting Department takes forever. I have been on hold 3x - each for over 30 minutes, their system gave up and got disconnected;

Disgusting service ,, they make excuses they are waiting for prescription when it's on file with them 6 months at a time . And they repeat the excuse every 3 months . They tell you everything is in order ,take your money and then 2 weeks after your order is due at your door and isn't then they make the excuse .

I wish I could rate them a negative star. The company culture is obviously negative if you read employee reviews. Their executive management team is rated C if you look at business ratings. My latest experience actually has negatively impacted my health. I have been a type 1 diabetic for 52 years and use an insulin pump. Humana has foolishly co tea Ted with CCS for the durable supplies for the pump. I called a month ago to reorder and was told that my insurance didn’t work. I called Humana who told me that was wrong. The Ccs rep said they would get their supervisor to look into and get back to me. A week later I call again and insisted on speaking to a supervisor who again said I’ll look into and will get back to you (he was pretty much an idiot as he was going to give me the phone number for COBRA). A month later with no call back and no insulin pump supplies I call back. Am told I’m on a billing hold. Why? No one knows ( or is willing to tell me). I’m told a supervisor will call me back. This is at noon. 4:30 I call back. The billing hold is off and I can order but no one ever bothered to tell me. Nor will anyone give me an explanation, the names of those who failed to call me back or any apology for the fact that despite valid prescriptions, a blue chip PPO insurance policy and the capacity to pay out of pocket that I haven’t been able to get supplies out of this inept organization. Just as a footnote it took me over a year to get a refund of a $1000 overcharge. Makes one suspect cash flow difficulties. Advice is if they go public do not buy their stock.

This company is beyond incompetent I have been trying to get my yearly diabetes supply prescriptions renewed for over a month. Dr said they have faxed it to them over 5 times. I call CCS and every time all that say is “WE ARE WAITING FOR THE NEW PRESCRIPTION FROM THE DR”. I feel like a referee at sports event. Solution: I am returning all my business to Medtronics.

The only way to do anything with Humana, Centerville and CCS Medical would be a massive class action lawsuit that would put them all out of business. Due to them, I've been unable to check my glucose for over a month. What kind of Healthcare provider does this? Testing is the most important thing to managing diabetes. Oh, and I've wasted around 20 hours on the phone trying to resolve this situation in the past month.