CCS MedicalReviews of diabetic.com

CCS has begun robo calling then putting the customer on hold until an agent is free to take the order. I have expressed to the agent such an approach is unacceptable to me. This "way" of doing business is offensive and from now on, CCS calls will go to voice mail.

DO NOT USE THIS COMPANY! I was going on vacation and needed diabetic supplies before leaving. They did not care. I wanted to talk to someone in charge to relay the urgency and need. They wanted a letter from my doctor by US mail, not fax, a letter from my insurance company, and my trip itinerary before they would consider shipping my supplies 3 days early. My insurance company even called them several times about the need. No help or urgency from CCS. I ordered supplies from another supplier online. I will be switching my supply company at my next doctor visit.

Ccs medical is the Joe Biden of diabetic supplies . This company is unable to provide quality service .ask your doctor to select a different company and save your self the risk to your life by not getting your supplies ,being over billed with no resolve ,wasting precious time with NO positive results !!!!

I have been getting supplies from this company since August 2023. I’m always having problems with billing and when I call them I’m always on hold at times for close to an hour. Worse customer service I have ever seen

Since I have had to change my diabetic supplier from Medtronics to CCS Medical, getting my necessary supplies has been a nightmare. CCS NEVER takes responsibility for their errors. They blame the drs, the manufacturers, the patient, and whomever else they can throw under the bus. They have an “automated” system for reorders, but it doesn’t work well. I have had to authorize and reauthorize and reauthorize several of the SAME order. I get emails to authorize, texts, and I go to the website. They never tell you they are out of stock unless you spend 30 minutes to an hour on the phone. You always have to call them!i had my pancreas removed, so I have no way of producing insulin. CCS doesn’t inform patients that they (CCS) is out of stock. I authorized and order two weeks ago (3/27/2024), which was supposed to be ahipped on the 4th, then it was the 10th, today is the 17th of April. I was told today that they are out of stock and have no idea when they will be getting more.

CCS are a bunch of morons I ordered a new insulin pump they shipped it with wrong supplies.l called them was told the right ones would be shipped it took a week before shipped so I went almost two weeks with out my new pump. If you don’t have to use them DONT. I will use Medtronic from now on.

Sorry I can't option zero as a rating. If you are in your right mind do not do business with this company. They are unresponsive, will not return money and will tell you that they need more documentation from your doctor. 4 times my doctor has sent them what they wanted. They are risking my life by not sending my supplies.

For second time now son will be without supplies thanks to CCS medical delays. Sent email yesterday expressing concern because already using last sensor, inquiring about the cause of delay and offering to help in any way possible; no response, though there is now an expected ship date—in 11 days!!!