CCS MedicalReviews of diabetic.com

If I could go negative I would! I will never do business with them again. They overcharged me $1972 a month before my diabetic supplies were even shipped. I did not get the equipment until 2/11/2025 There were no notifications or receipts. It is March 19th andI still have not gotten my final $750. They said they sent a check via the post office on 3/10. STILL NOTHING! They received their full payment for my order by 2/19/2025. No one was helpful to this situation and I am disgusted by their utter incompetence. This company needs to go under and in a fast way! They wouldn't even know how to run a successful McDonald's! I am going to pursue this in every avenue possible. It is unfathomable to me that they have held on to my money for so long. This has to be verging on illegal!

Spoke with them today with problem I'm having with their equipment and person I talked with was no help at all with it ! All he wanted was money I owed ! Not very happy with them anymore !

This company sucks. They play with your health, they never send the medications on time, if you ask for help on the portal or by phone, no one helps you.

I upgraded my existing Medtronic CGM/insulin pump to 780/CGM in Dec 2024. Medtronic deferred the account to CCS ensuring a smooth transition for my pump and supplies receipt. Absolutely not the case dealing with CCS. CCS placed my order on hold claiming they needed additional information. I spent hours on hold, transferred to "customer service". put on hold, transferred to orders, put on hold, transferred to shipping with no resolution of my order status. These are truly the laziest, most incompetent individuals I have dealt with - no one cares, they obviously don't update your account information, nor attempt to assist or resolve the issues. My received supplies were incorrect and I have spent hours on hold to rectify my order. After numerous attempted calls, ridicules hold times, repeated transfers to departments that know nothing and won't assist, I relayed to the CS staff that I needed to return 6 boxes of incorrect supplies for the ones I was to have received. After explaining 6 times to the staff person, 4 holds and 1 hour later, she finally understood that she could send a return label to exchange for the correct products. I had to supply the product numbers for CCS since she was too stupid to figure out the order. To date, I have no products and running out of pump supplies!!! CCS is touting their new portal for supply orders. My account has another customer's phone # linked to mine, my account is placed on hold, and the original supplies which are still incorrect in the portal are not available for shipping until March 2025. So at this time, I have no extended usage 780 pump supplies as guaranteed by Medtronic and CCS. Unbelievable that this company is operational since they use third party vendors to deal with customers (one had her screaming and crying kids in the background the entire discussion)! I'm facing another 40 minute wait, numerous transfers, and more hjold times to start the entire process over of receiving the correct supplies. Prior to dealaing with CCS, I read the reviews and was concerned about their credibility. They are worst that you can anticipate.

Place a joke wait until last minute to tell me don't take my insurance now stuck no supplies now being diabetic yet I got called 3 times 3 different people wanting my updated insurance none idiots called ahead time say we don't take insurance anymore stay away could been more concerned about people health n safety

I really don't know how they continue to remain such a poorly run medical supply company. I mean if I had a nickel for every time they say I'm sorry. The funniest thing is when they try to explain something that clearly went wrong on their end

Do not do business with CCS. I have had nothing but problems since I started using at fiers of 2024. In July of 2024 they deducted my payment the day the order was placed and never shipped the order. Have been without my G7 continuous glucose monitor since then. Saw my doctor October 30th and it is now December 5th and I still do not have my monitors. Received an email October 13th that order was approved and would ship October 14th. Order has never shipped and I’ve received a different answer every time I’ve called. I’m done! I have requested a refund, which I doubt I will receive. Very unorganized dishonest company.

Absolutely a horrible company. Been a customer for over 5 years and the past year has been INTOLERABLE. Poor customer service, lies upon lies told by scripted customer service reps. Most recent experience was I paid for overnight delivery.. they charged my credit card and supplies tracking show nearly a week til delivery. Definitely leaving this company now. Enough is enough. Run from this awful company!!!!