DeWaltReviews of dewalt.com

Als ik sterren in min zou kunnen geven dan deed ik het zeker! Wij hebben een klopboormachine en deze is op 18 maand al vier keer binnengeweest voor herstelling, daardoor lopen onze werken steeds vertraging op! Dikke brol. Volgende keer zal het geen Dewalt meer zijn ;-)

I wish I could give DeWalt a zero rating! We purchased a leaf blower in July 2021. Also in April 2021, we purchased a brushcutter - a tidy sum for both. As it is a seasonal tool, my husband went to use it yesterday and the Flex volt 9ah battery wouldnt charge. He tried the usual things, ie use a different charger, clean it, etc. After contacting customer service this morning, through chat, evidently, the three-year warranty is only applicable in Northern America and not in the UK. Does that mean the products we purchase here are inferior to those purchased in NA? DeWalt's online chat - what a waste of time that was. The CS person was dismissive, uninterested and really couldn't be bothered. There was no support at all. He was just told, 'Sorry for your experience. The battery doesn't come under the 3-year warranty. Can I help you with anything else?' Not even a suggestion of that's not right when the battery has had little use due to the nature of the product, ie seasonal. Let's see what we can do for you? For example, have you tried to do A to Z? Let's see what you can do to repair it or where you can get it looked at. Absolutely no help at all. Customer Service is bereft at DeWalt for sure. I would suggest some customer service training - online courses are available! My husband is a long-time loyal user of DeWalt products and currently has 13 items still in use. But after his interaction with DeWalt's customer service today, has said he will not be replacing any of these items with DeWalt products. What has happened DeWalt? You were at the top of your game. In Northern Ireland especially, there are an awful lot of trades people that are using DeWalt. We will definitely not be recommending DeWalt again. Very disappointed 😞

A few months ago I bought a circular saw and I only use it once model number dcs570. I had the tools in storage and never try the saw again a few days ago I try the saw and didn't work at all don't even start something defective from manufacturing and they do not want anything to do with that lovely company. Thanks and keep doing the same thing. Welcome.

Oliesmering van elektrische kettingzaag hield er mee op. Teruggestuurd naar webwinkel en die naar DeWalt. Maand(!) later de kettingzaag terug, maar oliesmering werkte nog steeds niet. Bellen met DeWalt, advies om nieuwe ketting en andere olie te gebruiken (had overigens zonder problemen paar maanden gezaagd). Ik dat braaf gedaan, maar geen effect. Weer teruggestuurd en ben inmiddels weer de kettingzaag al 4 weken kwijt. Via de web shop, een 'DeWalt dealer', het verhaal dat ze nu een tandwiel moeten vervangen maar dat het onderdeel er nog niet is. En dat dat komt door zagen met botte ketting (omdraaien oorzaak eeen gevolg, de ketting is in no time bot omdat de smering het niet doet Ik zit nu al meer twee maanden zonder werkende kettingzaag. En helaas had ik net een hele dure extra batterij gekocht Wat ze hadden moeten doen? Na eerste mislukte reparatie het apparaat vervangen of geld terug. Ik was grote fan van DeWalt, prachtige apparaten, maar als je apparaat kapot gaat blijkt de service waardeloos. Mijn volgende tools worden niet meer van DeWalt

Dewalt doesn’t even deserve 1 star. Lawnmower purchased on Amazon delivered with missing parts. Difficult to get through to a live person, then clueless reps barely speak English. Wrong parts shipped on 3 separate occasions. Online account created, ticket filed, no response, 1 week later account doesn’t exist and can’t log in. Never received correct parts, lawnmower can’t be used. Will attempt to return it to Amazon. DeWalt obviously doesn’t care about their customers or customer service. Can’t comment on product because I can’t use it. Always purchased Honda lawn equipment in the past, tried to be green with battery powered mower, BAD IDEA to try Dewalt. Won’t stray from Honda again.

Well, over 3 months in and no joy customer services, no joy approaching their head office also. This company really does not care about customers. Next step consumer programmes and let everyone know their attitude publicly.

Na 1,5 jaar al problemen met de snelspankop. Erg weinig (prive) gebruikt. De "3 jarige" garantie is ook een lachertje. Uiteindelijk na hoop registeren en doorverwijzingen blijf je maar uitkomen bij pagina`s die niet werken en je word van kastje naar de muur gestuurd. In de prullenbak ermee en lekker naar een ander merk (uit principe). Voor privé gebruik wat duurder merk nemen is blijkbaar ook nergens voor nodig.

I contacted Dewalt customer service about my 2 year old DWS713 miter saw that is still under warranty. A small piece of trim hit the fence and completely shattered it. Pieces flew everywhere like shrapnel. Luckily, no one was hurt, but it could have been a disaster. I sent every bit of information they asked for but have not heard back. I tried calling and was told that my case was under review. After reading all the other negative comments, I'm skeptical that they will honor their warranty. I will never purchase another Dewalt item.