DetersineReviews of detersine.com

How do I even give them 1 star?? I ordered a wallet in December, it said it arrived in Canada but went to a different carrier. I emailed them to get the new tracking number and they tell me "sorry there was something wrong with the tracking service. Here's your actual tracking number. It was in China and only shipped 3 days ago. Like what?

DO NOT BUY!! I don't think this is a legit business. Took my payment 4 weeks ago and no delivery. Shippers response has been "in transit" for 26 days. I've already filed a fraud claim with my CC company. If I could give -5 stars, I would.

If there was a negative star id hit it. I paid $14.99 for fast shipping on December 19th. Today is January 15th and I have yet to receive it. Kept tracking was in Ireland. Then low and behold they gave me a tracking and it was coming from China😡

I placed my order and it showed $52.49. But I am being charged $65.61. I cannot get through to the company. So now what can I do? The company reached out to me. So I will let you know what they decide to do to make this right.

I ordered an item on 01/08/2025 but didn't get it until 02/03/2025. When it finally arrived, it was broken. Since I purchased the shipping insurance, I emailed them asking for a full refund of $20.62. They replied, offering me a free replacement. However, I didn't want to wait another month so I declined and again asked for a full refund. They then replied offering me if I would accept a $2 USD refund. TWO DOLLARS! So insulting. I advised no, reminded me that I paid for the shipping insurance and insisted on a full refund. Today I received an email stating... "301, Building 3rd, No.5, Tiyu South Road, Chikan District Zhanjiang, Guangdong, 524044 China We guarantee the full reimbursement if you provide the following valid details of your returned parcel: 1. Tracking Number (via screenshot or photo) 2. A picture of your returned package displaying our warehouse address 3. Ensure the item is securely packaged to maintain usability upon its arrival at our warehouse; otherwise, an amount may be deducted from your refund to cover any resulting damage. Kindly note that you will be subject to the shipping expenses in returning the order to us. But, if later you feel that the shipping charge is too high, and not worth it, compensation can still be made. Yours Sincerely, Customer Service Team They want me to return the item to CHINA and pay for the shipping to do so. What in the world was the point of paying for shipping insurance? My strong advice to others would be to NOT PURCHASE FROM THIS COMPANY... unless you'd be ok with possibly receiving damaged goods and get no restitution from them.

After three weeks, I received a package with the wrong item. I contacted Detersine and after several emails sending photos they asked for of the wrong item and shipping envelope, they said they were sorry I was not satisfied and they were offering a $2 compensation. I paid $16 for the item.