Easy
Easy, intuitive and user friendly! They continuously update and develop the product. I’ve been impressed with the capabilities and features included at an attractive and affordable price.
By Jairo “JAY” R.
Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
37 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Blazing fast and powerful striking solutions helping in uplifting sales and customers through Live Chat.Desku is one of the powerful helpdesk software helping IT companies and other businesses to grow with the powerful and sleek features of Live chat where you’ll be able to connect with the customers easily resolving all problems by increasing customer satisfaction.
Desku (desku.io) has 37 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
37 approved reviews, newest moderated first
Easy, intuitive and user friendly! They continuously update and develop the product. I’ve been impressed with the capabilities and features included at an attractive and affordable price.
By Jairo “JAY” R.
already try some LTD for helpdesk , untill now Desku is great, it kill other
By dancrew
I've been using Desku for a little while now and I'm really happy with it. The app is really user-friendly and makes it easy to keep track of all my customer conversations. I also love the way Desku makes it easy to add notes to each customer's profile. This has been a good help when trying to remember details about each customer's preferences.
By Andy
desku has been updating and deliver good updates to the products. It has friendly interface which is easy to navigate as a new user.
By Jason W.
From the first instance of using Desku, I have been super impressed with the ease of use and feature set. The team is very responsive to feedback; if any tech issues arise, they are extremely quick to deal with them. The pace of development has begun to increase so I am looking forward to more exciting future developments. Bottom line - Highly recommended.
By Amit
I have nothing but good things to say about this chat help center solution. I have chosen this app over many options and even over the free options. They have a very active team and strong leadership. The power of chatbots and chat services is nothing to discount in the world of online business and e-commerce. I would highly recommend this team! I have had their chat live on my site and only had a couple of formatting issues that they were able to fix right up when I contacted them. They are definitely the group you want to work with.
By Ramsey S.
Made a switch from Crisp It is amazing software. Custom domain feature is great. Organization of tickets and ability to add tags is awesome.
By Alper
Awesome Alterative to Freshdesk, Lots of potential. I like the UI that its super easy to navigate. Awesome live chat functions, hope there they could integrate with more social platforms like Instagram.. The development could abit faster but overall happy with this product
By Jamie L.