Thursday, November 5, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
267 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Welcome to DeskPlates.com! We offer many different types desk name plates including Metal, Rosewood, Acrylic and Marble. Our Desk Plates are great for individuals as well as corporations. When you see the craftsmanship of our products, we think you will agree that DeskPlates.com is the "Gold Standard" in personal identification.
Desk Plates (deskplates.com) has 267 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
Showing 5 reviews with 3 stars · Clear filters
I loved my new desk plate, but there was a scratch on the plate from the first time I opened it. I wouldn't have thought if would have been scratched.
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Response from Desk Plates· Oct 13, 2017
Hello, We apologize that there was a scratch on your new desk plate. We will be happy to send you a replacement. Someone from our customer service team will contact you shortly.
Looked great except a small nick on the top of the wood on the name plate.
By plates
Response from Desk Plates· Aug 21, 2017
Hello, We guarantee your complete satisfaction with your purchase and our products. Someone from our customer service team will try to contact you today about your name plate.
The products I viewed online were just what I was looking for! It went downhill from there. They offered a preproduction view of your personalized item before purchase. However, the preview failed to specify that what I would be getting would not be in color (for the logo I included). This was very disappointing. Also, the shipping I was charged included the packaging; it wasn't just based on the weight of the item itself. I feel this was a bit dishonest. They could've included a ton of packaging material at their own discretion, but I shouldn't have to pay for it; that's their cost of doing business. I don't think I'll be ordering from them again.
By Capt Susan T.
Response from Desk Plates· May 2, 2017
Hello, We apologize that you aren't completely satisfied with your purchase. We guarantee your satisfaction with your order and our products, and it is never our intention to mislead anyone. Please have a look at the numerous positive reviews on TrustPilot's web site praising our customer service. The desk plate you ordered is labeled on our web site as having a, "BLACK METAL PLATE WITH GOLD ENGRAVING". It isn't advertised as having an option for a color logo. The proof we provided, including your logo, was shown in black and white. In reference to shipping charges, you chose the UPS Ground shipping option. When we weigh a product for UPS shipment, it must be rounded to the next whole pound. If it weighs 3 lbs. 2 oz., it must be rounded up to 4 pounds for cost calculations. This is a UPS requirement, not ours. Someone from our customer service team will attempt to contact you about your order.
everything was good except the name plate arrived and the the two slide into brackets that hold the name plate to the base came detached during shipping. I replaced them to the base with hot glue rather than go through the process of returning the item as there was a time line to keep
By bob M.
Response from Desk Plates· Jan 27, 2017
Hello, We apologize that your order was damaged during shipping. We guarantee your satisfaction with your order and our products. Someone from our customer service team will contact you shortly.
Only negative about my order is that I paid for 2- day air shipping which cost the same as the actual product itself. Was a day late and missed the day to give it to my wife. It was apart of an anniversary gift.
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Response from Desk Plates· Oct 10, 2016
Hello, We researched your order and it shipped on time from us, but UPS did deliver it late. The cost of the shipping is determined by UPS, based on the destination zip code and the weight of the order. We have refunded the cost of shipping for your order. Thank you.
