Design ToscanoReviews of designtoscano.com

So disappointed....the quality goes down with every purchase. Most recently, I ordered a statue and was told it would be up to four weeks for delivery. Fine, I could wait that long. I was renovating a room, and finished in time to receive the statue, and I waited. And waited. After a couple of weeks beyond the "due date" I wrote to the company. No answer. Finally, a couple of weeks later I heard back"Oh, sorry, it will be up to eight [additional!] weeks." Not acceptable. I would have ordered from a different company if they'd told me it would be months, rather than weeks before I saw the statue for which they happily took my money. I've been ordering from them for 10 years, and it's very sad to see how low the quality has sunk...

I purchased 2 art deco style lamps and one console cabinet. Most companies charge when the item is shipped. These items are on back order and not in stock until April and May. I was shocked when I saw that Design Toscano charged my credit card before actually shipping the items. I will hesitate to order any more items from this company.

I found what I thought would be a great Buddha statue for my garden. Per the online catalog, there was a picture of a gray one, with three sizes noted below it. I called to confirm that it was available in a smaller size. The Toscano rep confirmed, then completed the order. What arrived was a completely different style and color than what I thought I ordered. I called back, and was curtly informed that the smaller version was only available in a different style and color, and that it was my fault for being confused about the online catalog (Iet alone their rep confirming it). They refused to refund. It took me 3 calls to get them to understand that their catalog system is messed up and that the mistake was theirs and to issue a refund. Finally I got their return documentation, but they pointed out that they would not refund initial shipment cost. So, while they eventually issued a refund for their mistake, I was stiffed for the outbound shipment. Not happy. After 25 years of association with this company, no more. Prior merchandise was good, thus 2 stars vs. one. However, I will not accept rudeness from staff. Nor did they seem interested in understanding why their bizarre catalog might confuse shoppers. Bye bye.

POOR PRODUCT FINISHING Submitted August 6, 2019 I purchased five outdoor garden sculptures last year (2018), from Design Toscano. Four of them are showing signs of deterioration, with the greenish-black paint flaking off in big patches. The underlying white material is visible once the paint has flaked off. They have not been displayed in an area where they could be damaged by sunshine (UV), dripping water/rain, wind or falling branches. I covered and stored all of them indoors last winter. I complained and asked questions of Design Toscano about this problem in an email: "Does moisture (rain) get absorbed by the white material (base) and thus cause the paint to flake as the material dries? How do I protect them from further damage? How may I go about touching up the missing paint? Do you supply such a product for this purpose?" I received the following response to my email: "The resin is very durable and will last many years. The paint will fade overtime like most painted items exposed to UV ray. Unfortunately, UV is very damaging to acrylic paints. The amount of wear depends upon your climate and exposure. The items can be repainted with an acrylic based paint and sealed with a resin safe UV protectant spray." Best regards, Katie Customer Service Design Toscano I am less than impressed with the quality of these pieces. The paint hasn't lasted a full season, and it is my problem to repair. I must find matching paint and re-create the finish on the pieces at my own expense for materials and labor. I spent over $1000 for these garden statues, and find it ludicrous that this company is uninterested in better supporting their customers. I won't be back to Design Toscano for another purchase of any kind. BUYER BEWARE! Jay Highland Bayfield, CO

I received an alligator statue from this company last Christmas. I live in Florida and placed it outside in a screened in porch. It sat there for 6 months, and we realized a crack had appeared in its side. Nothing fell on it, no one played with it, it just had sat there. It's as if the material expanded and made the statue split. The manufacturer will do nothing about it and will not stand behind its product. It was not inexpensive, and for the money, it certainly should have lasted longer than 6 months. I will NEVER by another product from this company!

This company is horrible. I tried to order a gift for my daughter and ship it to her house. They wouldn't do it saying it could be a fraud issue. They said they sent me 2 letters to verify and all I had to do was give them the reference number in the letters. The letters didn't arrive until 2 weeks after they said they sent them. So they obviously didn't send them when they said. Then when I emailed them the verification they completely ignored me. I also offered to have the item sent to my address and have my daughter pick it up and they still ignored me. I am deaf and cannot use the phone, just email, but they were not willing to work with a deaf person. It was easier to just ignore me. So my daughter never got her Christmas gift. Horrible company. Do not buy from them.

I will NEVER again order from Design Toscano. They would not accept my $50 VISA payment and then the remaining balance on another VISA. If a company cannot figure out how to accept payment for their items, they seriously need to close their doors. And they yelled at me!?!?!? Really? Worst, rude, unhelpful, uncaring customer service EVER!!! Do not shop here.

I usually am very pleased with my once--a-year Toscano order. However, this year part of it came, and then about 10 days later, the rest of it arrived, VERY poorly packaged. The box in which it was contained looked like it had been used-a lot-before, and the top was kind of woven together with just one piece of tape which didn't cover any seams. I was very lucky to even get the box with the contents intact.