Amazing response time and communication!
Amazing response time and communication!
By Jess
Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
304 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
B2B Media platform driving brand discovery & growth with trends, agency rankings, marketplace & best designs.DesignRush is the premier agency directory, awards platform, and media hub connecting brands with top agencies in software, app development, design, and marketing. We deliver vetted reviews, insights, and trends to drive business growth.
DesignRush (designrush.com) has 304 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
304 approved reviews, newest moderated first
Amazing response time and communication!
By Jess
Unethical manner! If you have a listing with them and someone contacts you through them, they will hold that inquiry in their system, and they will contact that customer directly and bid for their own or sponsored agencies. Let's say customer A contacts agency B through their website. The inquiry will be held on DesignRush's server and Design Rush will contact customer A directly and tell them to choose their own or sponsored agencies. All without knowing by the agency that was actually contacted by customer. Here is the email message they sent to customer A (names are replaced) Hi [Customer Name], Thank you for reaching out to [Agency Name]! They will contact you shortly. In the meantime, if you like, we can bring you 5 proposals from verified agencies. Our agency experts’ team can hand pick for you the most qualified agencies for your project, based on your requirements, budget, expectations, preferred agency location and relevant work. We will save you time & connect you with the most qualified agencies It’s totally free. In order for our team of experts to better understand your requirements, please pick a time on the calendar for a quick call. If you prefer to discuss your project via email, simply respond back to this email. We are looking forward to finding the right partner agency for your project. Best, DesignRush Marketplace Team [their email address] DESIGNRUSH | B2B Marketplace Connecting Businesses with Agencies Agencies, browse open projects on our Marketplace! Brands, find the best agencies for your project here!
By William W.
Response from DesignRush· Apr 17, 2024
Hi William, We're genuinely sorry to hear about your experience. Your feedback helps us improve, and we hope to regain your trust in our services. Emails like this one help us educate brands about our Marketplace, a service that can further assist with their agency search. All qualified contact forms are delivered to an agency's inbox directly, which gives them a fair opportunity to secure the lead. Clients are not obliged to secure our complimentary service. Kindly contact us at [email protected] if you have any other concerns or questions. Regards, DesignRush Team
I found fake reviews on this website using the name of myself and my company. Obviously their verification practices are sorely lacking and they cannot be trusted.
By Carlton H.
Response from DesignRush· Apr 5, 2024
Hi Carlton, Thank you very much for bringing this to our attention! We are committed to identifying and addressing any instances of fake reviews on our platform, and we have been working on making our reviews verification more stringent in recent years. That said, we temporarily disabled the review until we’re done with the investigation. Regards, DesignRush Team P.S. We encourage users to flag suspicious reviews and report them to [email protected].
Bad company for employment and a very bad platform that's rigged with only a few companies taking the first places (one of them being the owner) on all categories. And all top positions not being partners are paid ones. The lists are not objective or correct at all, especially since the agency that owns the platform is on all the list and in all the top positions. Update on the reply: Requesting info about my identity is a serious violation of many laws and thankfully, unlike you, Trustpilot abides by them. Also, you tried to get my review removed before replying, not sure why you would bother so much. As for context, I am familiar about your company on both ends, so I do know how everything functions and how reviews get added and deleted and which companies get pushed up and how.
By Kat
Response from DesignRush· Apr 25, 2024
Hi Kat, Thank you for sharing your feedback! We are disheartened to learn of your negative experience, as it doesn't align with the standards we strive to uphold. We appreciate it when our employees and clients leave honest reviews as it helps improve our business, which leads us to the following: 1. We requested information on your identity, but we never received a reply. We won't be able to address your concerns without full context, and it is questionable to proclaim such statements about a company you're unaffiliated with. 2. Our ranking system is based on the Bayesian Average and considers various factors to ensure accuracy and objectivity. Sponsored positions are crucial in this business. This information is available on the website. However, this doesn't impact the quality of the listings as sponsors that can afford the most competitive categories in most listing websites similar to DesignRush are considered the best in the industry. 3. Some companies are full-service agencies, which explains their positions in many categories. We understand how it might suggest bias, but a quick look at the agencies' reviews, ratings, and portfolio will explain their rankings on the listings. We hope this clarifies. Our lines are open if you would like to help us verify your identity. We value your perspective and will directly address any issues you claim to have. DesignRush Team
Very helpful and professional team
By Katarina
We recently decided to explore new avenues for lead generation for our website, and after thorough research, we stumbled upon DesignRush, and what a game changer it turned out to be! As a company, our primary focus is on acquiring high-quality leads. And let me tell you, DesignRush has not only met but surpassed our expectations in this area! The review and rating system on DesignRush is another aspect that sets it apart. Positive reviews from satisfied clients not only boost our credibility but also act as a powerful endorsement for potential leads. Moreover, the transparent feedback system operates in a two-way manner, empowering us to evaluate the credibility of other businesses before entering into any dealings with them.
By Sanjay C.
Our agency Simplix Innovations - Expert Web Design & Development Services Digital Agency that provides web design and development services has been active on DesignRush for several years and considers it a valuable platform that helped us gain great visibility. We plan to continue investing in our presence on DesignRush for the foreseeable future.
By Simplixi
The prompt, helpful, and well-informed team at Design Rush, is always guiding us on how we can improve our visibility, and it has also helped us. Great Job Design Rush!
By Namrata D.