I have been sent the wrong item to what…
I have been sent the wrong item to what was ordered. I have contacted them via email and via their website and they are simply not responding.
By Karen
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
18 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Designer Promise is listed under Home Goods Stores.
Designer Promise (designerpromise.shop) has 18 customer reviews on The Fair Hearing, with an average rating of 1.0 out of 5.
18 approved reviews, newest moderated first
I have been sent the wrong item to what was ordered. I have contacted them via email and via their website and they are simply not responding.
By Karen
Strongly recommend not using this company. Their returns policy is a lie, it clearly states on their website that returns are accepted and paid for by the company, but they aren't. Company wouldnt refund for an item that didnt fit. Really poor customer service, will never use them again. Strongly recommend avoiding this company
By JENNA H.