DesignerOptics.comReviews of designeroptics.com

I initiated a transaction with Designer Optics, paying the full price when I placed my order, only to endure a nearly 60-day wait before finally receiving my glasses. Naturally, I remitted the complete amount at the time of order placement, and subsequently, I bided my time for the arrival of my glasses. The customer service was utterly ineffectual, consistently providing disingenuous information regarding the anticipated shipment date of my eyewear. Despite opting for express shipping, I experienced an additional six-day delay before my glasses were delivered. This experience represents the most abysmal service I have encountered from any online retailer throughout my lifetime. I shall categorically refrain from patronizing this online establishment in the future!

**Amended Review: I placed so many orders while looking unsuccessfully for my frames that I apparently got confused. Designer Optics called this morning to say they had the tortoise frames that I had been looking for. While it wasn't my first choice (and I'd found the tortoise elsewhere), I appreciate that they took the time to reach out. I placed an order for frames that showed in stock. I knew they had been discontinued, but mine had recently broken and I was in desperate need. The order sat there forever, and I finally got through to someone who told me they had been discontinued. Like I didn't know. Amazingly, they still show "in stock" on the site. What a waste of time and energy.

I had an extremely disappointing experience with Designer Optics (designeroptics dot com). I ordered specific glasses, but they sent me a completely different item — not even close to what I ordered. Instead of taking responsibility for their obvious mistake, they demanded that I pay return shipping plus a $5 “handling” fee to “check authenticity,” which is absurd since they shipped it to me in the first place. They refused to issue a full refund without deducting these fees, despite this being 100% their error. I’m also left questioning whether the glasses they sent were even authentic. Their customer service showed zero accountability or concern for fair consumer treatment. I’ve filed formal complaints with the BBB, FTC, and NY Attorney General. I would strongly caution others to think twice before ordering from this company.

This website/company is 100% a scam and I would avoid any purchases at all cost. I wish I did my research, and read all there is online about them. You should believe all the negative stories they are so true I ordered two pair of glasses that shipped really fast and got “delivered” very fast as well. The problem is that fedex which is the THEIR OWN shipping company they use delivered the glasses to a totally different townhouse. The delivery photo was not of my door mat and I provided the costumer service 4 photos showing I have a different Matt and front door. The delivery photo dosent show my apt #, my door mat my ring door bell, or my decor hanger, I even have security footage showing no one from fed ex was at my door and still designer optics customer service responded to me 3 times “it’s been delivered” . The craziest part is they add a “shipping protection” for $7 (they make this very sneaky there is an option to remove it but you have to know to do this) and they they just “deny” the claim after you pay EXTRA for protection for a situation like this . I am $320 dollars out for a present and I expressed many times to them I really wanted this resolved before the 9th so I can either have the glasses or afford something else and now 3 days before I have neither and I have to cancel my card with my bank report this as fraud. Such a mess and headache I had to file a police report, and have walked around looking for the package and it’s just very stressful not to mention I keep calling/emailing/following up for nothing! I had high hopes for this company but they are dishonest unprofessional and bad business

Placed an order on 5/8/25. 3 pairs of designer sunglasses. Only 2 of 3 shipped out. Called 2 weeks later to learn they had none in stock and had to request a shipment from manufacturer. Not stated on website at time of order or notified after the fact via email. Was given 2 week timeframe. Called back again, said they’d “look through inventory to send” since they were closed for a week for a Jewish holiday. Been another two weeks, still no shipment, called back today to learn manufacturer is on backorder. You don’t find out anything from these people unless you call them. No email updates. They’ll just collect your money and leave the rest up to no one. Asked what could be done for the inconvenience they said they don’t offer anything but I was “welcome to use the current promo code on the website”. Spent 1k on sunglasses with them. Should have asked for a refund 6 weeks ago. Will never give them my business ever again, unless you want to make following up with the company as the CUSTOMER a part-time job, I recommend you don’t either!

absolutely awful experience, wrong prescription. told me it was my fault and zero refund. run run AS FAST AS YOU CAN. DO NOT DO BUSINESS WITH THIS COMPANY

Designer Optics has a disingenuous and a predatory business practice in which they CHARGE you immediately for an item they advertise as having “in stock” and shipping within 1-5 days only to later find out Designer Optics DOES NOT have the item PHYSICALLY IN STOCK at the POINT OF SALE, as they later claimed (upon inquiring about shipping information/ tracking) that items were on “back order”. If an item is on “back order” DO NOT TAKE OUR FUNDS as you DO NOT HAVE THE PRODUCT TO SELL !!! Not waiting for the 90 days to test if they restock, that would make dispute with my credit card transaction EXPIRED for 90 day rule. Basically a scam & Borderline CRIMINAL. BBB COMPLAINT will also follow for any delay in full refund.

If I could choose zero stars, I would. This company is complete garbage. Frames are cheap and flimsy, my prescription was incorrect. No refund on prescription lenses. Do not order from this company.