Worst customer service
Worst customer service. It can take multiple days for an automated message. I have been dealing with them since mid June on a new glasses order with prescription. When I received them the arms were stretched out. A brand new pair of glasses should not require a trip to my Dr. office for adjustments. I should have requested my refund right then. Instead they offered to make it right. I sent them back to have them exchanged. I waited a week from when they received them back, before I called. I had not received any update. Another week went by before a tracking number was provided. I received the glasses again only to have them be the exact pair I sent them. They are refusing to refund the frames stating it is beyond their refund time frame. Save yourself the headache and find another place to buy from.
By Sara E.



