You catch good deals occasionally
You catch good deals occasionally. They're very slow with processing your order, expect 3-4 weeks on simple reader-glasses.
By RJP
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
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1,065 reviews
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Designer Frames (designerframesoutlet.com) has 1,065 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
Showing 39 reviews with 3 stars · Clear filters
You catch good deals occasionally. They're very slow with processing your order, expect 3-4 weeks on simple reader-glasses.
By RJP
I ordered a pair of sunglasses with next day shipping in hopes that I would get them to wear with my birthday outfit. Unfortunately, they didn’t ship until about two weeks after purchase. I was a bit disappointed, but the sunglasses are beautiful. Customer service refunded me for the cost of next day shipping, so I really saved with this purchase.
By Stephanie H.
Well I paid for Lens Color: Transitions Xtra Active Grey but they are not . I am not returning them because it took extremely longer to receive them “do to staffing issues “ on the phone recording. I have been getting my glasses from this company for. 4 years but I will be going elsewhere
By Liam
One of the glasses I bought had a loose arm. And was kind of dirty. I also paid for overnight shipping. And get it 4 days after it shipped. And 2 weeks after the order date.
By Joseph C.
Liked the turnaround time The prices were better before but I would still recommend.
By Imelda D.
It took almost a month to get my frames.
By Bruce C.
long lead time from order to delivery
By Cynthia B.
The customer service was great! Lilly did a superb job keeping me informed and responding in a timely fashion. However, the website needs work. The estimated times for processing and delivery were very long and the glasses arrived with imperfections. They were no assemble properly. I had to tighten the screws after I received them. I do not think I will order frames from them again. Not because of the customer service or even the product, just because it takes about a month from the time you place the order to you receive the frames.
By Dr. Jerry B. D.