an order/no order
placed an order for a pair of glasses online...got a confirmation for an order and when I followed up after not receiving them for two weeks, was told my order was cancelled.
By Dame D.
Response from Designer Eyes· Jun 15, 2020
Hello Tara, We are aware of the frustration and disappointment caused when we do not live up to our commitment to safe and reliable service. The item you ordered was sold out due to high demand for the product. An apology is no substitute for good service, but I want to offer one on behalf of our company. We appreciate your reporting this matter to us. It helps to know the kinds of difficulties our customers have so we can work toward improvements. The information you have provided will be shared with management as they continue their efforts to improve service performance. Thank you for the opportunity to address this matter with you. If you have any questions, please contact us. Best Regards, Customer Support