Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
344 reviews
Desert Financial Credit UnionSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
For over 85 years, Desert Financial has been Arizona’s most trusted local credit union with over $9 billion in assets, 500,000+ members and over 50 branches. Membership eligibility is open across Arizona with contactless solutions making it easy to click, call or come in. As a not-for-profit cooperative, Desert Financial takes pride in sharing success. In 2025, members received $16 million in dividends via the Member Giveback Bonus. Desert Financial is the official retail banking partner of Arizona State University® and the official banking partner of the Arizona Cardinals, NAU Athletics and the NAU Alumni Association. Federally insured by NCUA. Learn more at desertfinancial.com.
Desert Financial Credit Union (desertfinancial.com) has 344 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 280 reviews with 5 stars · Clear filters
Excellent customer service and patience. Jackie at the Surprise location was amazing!
By Dr. Tresa W.
Response from Desert Financial Credit Union· Apr 16, 2025
Thanks for sharing your positive experience! Glad to hear that you received great service from Jackie and the rest of the team.
Great service and prompt response
By JustAnswer C.
Response from Desert Financial Credit Union· Apr 14, 2025
Thanks for the feedback! We appreciate your kind words and are glad to hear you had a positive experience.
Kind people work there and they do their job well and proficiently.
By Brenda
Response from Desert Financial Credit Union· Apr 9, 2025
We appreciate your kind words and are delighted to hear you had a positive experience. Thanks for choosing Desert Financial, Brenda!
Muy buena la atención y muy profesional
By Rafael
Response from Desert Financial Credit Union· Apr 9, 2025
Gracias, Rafael!
Thus far every single person I’ve spoke with, whether in person or over the phone, was super helpful and supportive. Making my experience a breeze. I am grateful in every way. I look forward to working with Desert Financial Credit Union for many years to come.
By Ashley
Response from Desert Financial Credit Union· Apr 9, 2025
We are so happy to hear that you had such a positive experience with our team. Thank you for your kind words, Ashley!
Excellent customer service and time efficiency!
By Andre
Response from Desert Financial Credit Union· Apr 9, 2025
We appreciate your kind words! Thank you for taking the time to leave a positive review, Andre.
Talking to a banker that knew what she was doing. She was help full and kept me up to date with my situation thanks again guys.
By Richard
Response from Desert Financial Credit Union· Apr 9, 2025
Thank you for the positive review, Richard! We're glad you found our team to be helpful and knowledgeable. We strive to provide excellent service and are glad you felt well-informed throughout the process.
This company took absolutely the best care of me when opening my accounts. The Staff were phenomenal and took time to show me how to work my app and set up the account correctly
By Steven T.
Response from Desert Financial Credit Union· Apr 9, 2025
We are so happy to hear that you had a positive experience opening your accounts. Thanks for sharing, Steven, and welcome to Desert Financial!
