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Desert Financial Credit Union Reviews | Read Customer Reviews of desertfinancial.com

Credit & Debt Services

Desert Financial Credit UnionReviews of desertfinancial.com

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The Fair Hearing score

4.5/ 5

Excellent

344 reviews

Desert Financial Credit Union4.5Excellent

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Honesty, pricing, process and quality scores appear once 5 customers have rated them.

About Desert Financial Credit Union

For over 85 years, Desert Financial has been Arizona’s most trusted local credit union with over $9 billion in assets, 500,000+ members and over 50 branches. Membership eligibility is open across Arizona with contactless solutions making it easy to click, call or come in. As a not-for-profit cooperative, Desert Financial takes pride in sharing success. In 2025, members received $16 million in dividends via the Member Giveback Bonus. Desert Financial is the official retail banking partner of Arizona State University® and the official banking partner of the Arizona Cardinals, NAU Athletics and the NAU Alumni Association. Federally insured by NCUA. Learn more at desertfinancial.com.

Desert Financial Credit Union (desertfinancial.com) has 344 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.

Also known as: desertfinancial.com
Website: desertfinancial.com
Category: Credit & Debt Services
Listed on The Fair Hearing: 2026

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Desert Financial Credit Union reviews

Showing 280 reviews with 5 stars · Clear filters

May 6, 2025
5 Star customer service.
5 Star customer service.
By Mrs. R.
Response from Desert Financial Credit Union· May 8, 2025
Thanks for the 5-star review! We appreciate you taking the time to share your feedback.
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May 6, 2025
I appreciated receiving a follow up…
I appreciated receiving a follow up phone call after I opened my account online.
By LDD
Response from Desert Financial Credit Union· May 8, 2025
We're so glad to hear that you had a positive experience opening your account online. Thanks for the 5-star review!
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May 6, 2025
Well done!!
It was very easy to open a new account and several options were presented to me as well.
By Ty
Response from Desert Financial Credit Union· May 8, 2025
We are delighted to hear that you found the process of opening a new account easy! We appreciate your feedback, Ty!
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May 6, 2025
The relationship specialist
The relationship specialist, at North Cotton Lane, Surprise AZ did an amazing customer service! She was patient and took the time to help me even I told her why I am not as confident to open an account like I used to 10 years ago. She made me feel like I'm the only person in the room and will genuinely give the best service possible!
By Allen L.
Response from Desert Financial Credit Union· May 8, 2025
We are so happy to hear about your positive experience with us! It's wonderful to know that our team provided exceptional service. Thanks for the review!
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May 6, 2025
Hunter couldn’t have been any nicer and…
Hunter couldn’t have been any nicer and understanding of my situation of the stress I was dealing with with another facility. He explained everything in simple terms. we got all the paperwork started and everything was underway in obtains what I needed in less then 4 weeks! I can’t thank him enough for doing all he did for me and making sure I understood everything. He is a great asset to Desert Financial!
By Barbara
Response from Desert Financial Credit Union· May 8, 2025
Thank you for sharing your positive experience with Hunter! It is wonderful to know that he was able to provide you with the support and understanding you needed during a stressful time.
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May 6, 2025
The best customer service
Very friendly and very helpful.
By Jose
Response from Desert Financial Credit Union· May 8, 2025
Thanks for the 5-star review, Jose!
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May 6, 2025
A banker with the expertise of Carina Juarez
Outstanding customer service
By JustAnswer C.
Response from Desert Financial Credit Union· May 8, 2025
Thank you for sharing your feedback with us! We are happy to hear that you had a good experience with Carina.
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May 5, 2025
Michelle at the Stanley location made…
Michelle at the Stanley location made my experience awesome. She answered any questions my boyfriend and I had. She is amazing. She helped me set up my app!!
By Esmeralda
Response from Desert Financial Credit Union· May 8, 2025
We're so happy to hear about your positive experience! It's wonderful to know that Michelle went above and beyond to make your visit enjoyable.
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