Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
344 reviews
Desert Financial Credit UnionSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
For over 85 years, Desert Financial has been Arizona’s most trusted local credit union with over $9 billion in assets, 500,000+ members and over 50 branches. Membership eligibility is open across Arizona with contactless solutions making it easy to click, call or come in. As a not-for-profit cooperative, Desert Financial takes pride in sharing success. In 2025, members received $16 million in dividends via the Member Giveback Bonus. Desert Financial is the official retail banking partner of Arizona State University® and the official banking partner of the Arizona Cardinals, NAU Athletics and the NAU Alumni Association. Federally insured by NCUA. Learn more at desertfinancial.com.
Desert Financial Credit Union (desertfinancial.com) has 344 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 280 reviews with 5 stars · Clear filters
To steal a quote, “Banking made easy”. We set up and got added to a couple accounts, the process was easy and they helped setup the online banking app.
By David B.
Response from Desert Financial Credit Union· May 14, 2025
Thank you for your kind words! We are delighted to hear that you found our banking services easy to use and that our team was helpful in setting up your accounts and online banking.
The branch downtown Phoenix was extremely helpful. The staff is friendly and professional.
By Jacque
Response from Desert Financial Credit Union· May 14, 2025
We appreciate your kind words! Thanks for sharing your positive experience with us, Jacque! It's wonderful to know that our team was able to provide you with helpful and friendly service.
Such a great staff, warm & welcoming.
By Matthew K.
Response from Desert Financial Credit Union· May 14, 2025
We're so glad to hear you had a positive experience with our team! Thanks for taking the time to leave a 5-star review, Matthew.
I didn’t come in to open an account, but when I was offered by the teller, to open one he was the first one to offer it to me on this my third trip to your credit union.
By Kenneth
Response from Desert Financial Credit Union· May 14, 2025
We appreciate you taking the time to share your experience, Kenneth. Welcome to Desert Financial!
No hassel to open account, very friendly
By Tia
Response from Desert Financial Credit Union· May 14, 2025
Thanks for the 5-star review, Tia! We’re glad you found the account opening process friendly and hassle-free.
Lisa Butler was fantastic. The person at the front desk was very friendly and remembered my name when I left.
By Bryan
Response from Desert Financial Credit Union· May 14, 2025
Thanks for the positive review, Bryan! It's wonderful to know that you received such great service from Lisa and the team.
Easy to open an account ,Easy to do it online and fast getting a debit card without maintaining balance.
By Myann
Response from Desert Financial Credit Union· May 14, 2025
We appreciate your kind words and are glad to hear you found the process of opening an account, completing transactions online, and receiving your debit card to be smooth and efficient. Thanks for the review, Myann!
It was quick and my banker was amazingly friendly and knowledgeable about everything that we discussed. I appreciated her very much.
By Damien L.
Response from Desert Financial Credit Union· May 14, 2025
We are delighted to hear that your experience was positive. It's wonderful to know that you found our team to be friendly and knowledgeable. Thank you for sharing, Damien!
