Courteous and professional!
Courteous and professional!
By V G.
Response from Desert Financial Credit Union· May 28, 2025
Thanks for sharing your experience with us!
Monday, November 9, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
344 reviews
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For over 85 years, Desert Financial has been Arizona’s most trusted local credit union with over $9 billion in assets, 500,000+ members and over 50 branches. Membership eligibility is open across Arizona with contactless solutions making it easy to click, call or come in. As a not-for-profit cooperative, Desert Financial takes pride in sharing success. In 2025, members received $16 million in dividends via the Member Giveback Bonus. Desert Financial is the official retail banking partner of Arizona State University® and the official banking partner of the Arizona Cardinals, NAU Athletics and the NAU Alumni Association. Federally insured by NCUA. Learn more at desertfinancial.com.
Desert Financial Credit Union (desertfinancial.com) has 344 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 280 reviews with 5 stars · Clear filters
Courteous and professional!
By V G.
Response from Desert Financial Credit Union· May 28, 2025
Thanks for sharing your experience with us!
Mostly the customer service, Mat was very helpful with a lot of knowledge on all my questions. He even called me a few days after I open my account for any questions or concerns. Nobody does that any more. I feel special.
By Edgar
Response from Desert Financial Credit Union· May 28, 2025
Thanks for the review, Edgar! We're happy to hear that our service was helpful and informative. It's great to know that the follow-up call made you feel valued. We appreciate your feedback!
I have been going to see Archie for years she has always been a very good listener to your needs!! Love her!!
By Paula
Response from Desert Financial Credit Union· May 23, 2025
We're so glad to hear that you've had such positive experiences! We appreciate your kind words and are delighted that you feel heard and supported. Thanks for your review!
They were very professional and tried to help me in anyway that they could.
By Michael
Response from Desert Financial Credit Union· May 23, 2025
We appreciate your positive feedback and are glad we could assist you, Michael!
Easy to open account, friendly and professional staff
By Patricia
Response from Desert Financial Credit Union· May 21, 2025
Thanks for the 5-star review, Patricia! Glad to hear that you found opening an account easy.
I was very well attended and received guidance for the app and was helped with small changes in my children accounts.
By Amanda G.
Response from Desert Financial Credit Union· May 20, 2025
We're happy to hear about your experience! We appreciate your positive feedback!
The agent was helpful and kind. Supportive
By Jessica
Response from Desert Financial Credit Union· May 20, 2025
Thanks for the 5-star review, Jessica!
I went into the bank to open a new account. I had to sign in at the teller’s window and they were polite and friendly. I was then called to the back and the woman who helped was extremely pleasant and was a joy to work with. I’d highly recommend Desert Financial Credit Union to everyone!!
By Derrick
Response from Desert Financial Credit Union· May 20, 2025
We're happy your experience opening a new account was so positive. Thank you for the recommendation and for leaving a 5-star review!