Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
344 reviews
Desert Financial Credit UnionSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
For over 85 years, Desert Financial has been Arizona’s most trusted local credit union with over $9 billion in assets, 500,000+ members and over 50 branches. Membership eligibility is open across Arizona with contactless solutions making it easy to click, call or come in. As a not-for-profit cooperative, Desert Financial takes pride in sharing success. In 2025, members received $16 million in dividends via the Member Giveback Bonus. Desert Financial is the official retail banking partner of Arizona State University® and the official banking partner of the Arizona Cardinals, NAU Athletics and the NAU Alumni Association. Federally insured by NCUA. Learn more at desertfinancial.com.
Desert Financial Credit Union (desertfinancial.com) has 344 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 280 reviews with 5 stars · Clear filters
What I like about this company is being kind wanting to help me, and the service.
By Claudia
Response from Desert Financial Credit Union· Jun 4, 2025
We appreciate you taking the time to share your positive experience, Claudia! We're delighted that you were satisfied with our service. Thanks for choosing Desert Financial!
I was helped by a young gentleman when I walked in. Very helpful. He then walked me to the manager who assisted me to clear up an issue I wasn't even aware of. She then opened an account for me. GREAT CUSTOMER SERVICE!!! Glad I chose Desert Financial.
By Judi
Response from Desert Financial Credit Union· Jun 3, 2025
We're happy to hear that you had such a positive experience! We appreciate you bringing to our attention the team member who went above and beyond to resolve your issue and open your account. Thank you for choosing us!
I hadn't had a bank account in years and was nervous about starting a new one because I wasn't sure how to get the most out of my funds. AJ helped me get set up and explained everything in detail to avoid any confusion in the future😁
By Monica
Response from Desert Financial Credit Union· Jun 3, 2025
We appreciate you sharing your experience. We're happy to hear that we could assist you in setting up your account and clarifying the details.
Customer representative where great, polite and professional. Not sure the date.
By MICHELLE D.
Response from Desert Financial Credit Union· Jun 3, 2025
We appreciate you taking the time to share your positive experience with our team. We're happy to hear that they were helpful!
I am new to the area and was lucky to sit down to open an account with Erica who was just a pleasure to be around!
By Eberhard
Response from Desert Financial Credit Union· Jun 3, 2025
We're happy to hear that your experience was so positive as you opened your new account! We appreciate you taking the time to share your feedback with us.
JANEL MADE IT VERY EASY AND WAS VERY HELPFUL. SHE WAS VERY COURTEOUS AND A DELIGHT TO DEAL WITH. SHE IS A GREAT ASSET TO YOUR BANK.
By Debra
Response from Desert Financial Credit Union· Jun 3, 2025
We're happy to hear that you had a wonderful experience. It's great to know our team made things easy. We appreciate your feedback!
Very helpful getting my joint account setup. Thanks so much.
By Michael
Response from Desert Financial Credit Union· Jun 3, 2025
We're happy to hear that setting up your joint account was easy. Thank you so much for your positive feedback. We appreciate it!
Cheerful, excellent customer service liaisons! All around one-stop needs met at Desert Financial - so glad my family all have their accounts here at this establishment! Thank you Desert Financial for taking care of us and our monies!! JBonafide
By Julie B.
Response from Desert Financial Credit Union· Jun 3, 2025
We're happy to hear that you and your family enjoy banking with us! It means a lot to us that you feel we take care of your financial needs. Thank you for your positive feedback!
